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How to generate a Msinfo to help diagnose tech and loading issues


MSinfo gathers information about your computer and displays a comprehensive view of your hardware, system components, and software environment, which the support team can use to diagnose a variety of tech and loading issues.



  1. Open a Run command box. To do so, press the Windows key and R key at the same time.
    • Alternatively, search "Run" in your Start menu's search bar.
  2. In the Run window's dialog box, type msinfo32 and click OK.
  3. When the System Information window opens, give it a moment to pull information from your system. You’ll know it’s done when you click through the menus on the left and see information for each of them.
  4. Keep "System Summary" highlighted
  5. Click File, then Export...
    • Do not choose File, then Save as. This will create a very large file that you may not want on your system, and our system has a file size limit that might reject it.
  6. Name your file something simple, like "mymsinfo", and make sure it’s saved as a text (.txt) file.
  7. Save the exported file on your Desktop or your My Documents folder.
    • It can take a minute or two for the file to export and save.
  8. When submitting a request, click on "Add files" to attach the MsInfo.txt to your support request.


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