What is Zendesk?
Zendesk is a ticketing and knowledge base software. MSFS uses Zendesk for bug-reporting.
Are bugs and issues tracked in Zendesk?
No, unlike other software like Jira or Github, Zendesk is not designed as a bug and issue tracker.
Microsoft Flight Simulator bugs and issues are tracked in a separate software internally.
Where can I check the status of my bug reports?
To check the status of the bug reports you submitted, log in your Zendesk account and head to https://flightsimulator.zendesk.com/hc/en-us/requests
You will also receive a copy of your ticket by email. You can reply or update your ticket via email or via your Zendesk account.
Ticket Statuses Explained (Bug Reports)
- Open: The report is in the queue. A bug report will remain open until it’s updated or marked as solved.
- Awaiting your reply: Our team contacted you to request more information and is waiting for your reply.
- Solved: The bug report has been handled—our team has recorded the bug in our internal bug and issue tracker. Please note this does not mean you will see the bug fixed in the next update, but has been recorded and prioritized accordingly.
I reported bugs and you closed the ticket but the bug isn’t solved in the sim, why?
Because bugs and issues are tracked in our internal tracker, the status of your ticket does not necessarily reflect the status of the bug in-game. For a list of bug fixes, please refer to the patch notes.
How are bugs prioritized?
Typically, game-breaking bugs will receive the highest priority, while middle-of-the-road and cosmetic bugs are prioritized based on reproduction and number of times reported. Even if you find a bug that has already been reported, feel free to send in a report to help us prioritize correctly.
If you are seeing your issue in the latest release and your ticket is still open, feel free to create another ticket with the new build number and issue and link to the previous ticket. Then, we can close out the old ticket to avoid duplicates. If you feel like your issue is resolved, put a tick mark next to "Please consider this request solved."