Microsoft Flight Simulator FAQ

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Download & Installation issues: Windows Store troubleshooting

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If you are having difficulties downloading or installing Microsoft Flight Simulator via the Microsoft Store, please go through the following checklist:

 

1. SIGN OUT OF THE MICROSOFT STORE

1. Open the Microsoft Store app on your computer

2. In the Windows Search Bar, type "Store"

3. Click on Microsoft Store and select "Open" in the menu

microsoft_store_app.png

4. Click on the icon in the top right-hand side corner of the screen

5. Click on your email address

Icon_Store_Account.png Email_address_Store_account.png

6. Select Sign out

Sign_out_Store.png

7. Reboot the computer. This is to ensure the changes are made.

 

2. SIGN IN TO THE MICROSOFT STORE WITH THE ACCOUNT USED TO PURCHASE MICROSOFT FLIGHT SIMULATOR

1. Open the Store and click on the profile icon

2. Select "Sign in" and enter your credentials

sIGN_iN_STORE.png

3. Make sure to sign in to the Microsoft Store with the Microsoft account used to purchase Microsoft Flight Simulator.

 

3. MAKE SURE YOUR VERSION OF WINDOWS 10 IS COMPATIBLE WITH MICROSOFT FLIGHT SIMULATOR

Microsoft Flight Simulator is developed for Windows 10 Version 1909 or higher. To find out what version is installed on your PC, type "About" in the windows search bar and open the "About your PC" menu. Alternatively, go to Settings > System > About. If your version of Windows is inferior to 1909, make sure to upgrade to the newest version.

You'll find more information about how to upgrade your version of Windows 10, here:

 

If you are logged in and your system meets the minimum requirements, please proceed as follow:

 

RESET THE MICROSOFT STORE CACHE

  • On your keyboard, press the “Win Logo” + “R” keys 
  • Type: WSReset.exe and press “Enter” 
WSReset.png
  • A black window will pop up
  • Wait until the pop up disappears and the Store comes up
  • Reboot your computer

 

INSTALL WINDOWS 10 UPDATES

1. Click on Start (the Windows icon in the bottom left-hand side corner of your screen)

2. Select Settings

start_and_settings.png

3. Go to Update & Security

Update_and_security.png

4. Stay on Windows Update

5. Click the Check for Updates button.

6. Wait until the verification is done

Windows_Update_Check_for_updates.png

 

GET UPDATES FOR THE MICROSOFT STORE 

1. Open the Microsoft Store app on your computer. 

2. In the Windows Search Bar, type "Store"

3. Click on Microsoft Store and select "Open" in the menu

microsoft_store_app.png

4. In the top right-hand side corner of the Microsoft Store, click on the Arrow icon or the three-dot menu

three_dots_menu.png

5.Go to Downloads and updates.

download_and_updates.png

Then click "Get updates" 

get_updates.png
  • Update all
  • Reboot your computer
  • If there are no updates, the following message will appear
you_re_good_to_go.png

Note: You can turn on automatic updates in the Microsoft Store to make sure you won't miss future updates.

To do so:

  • Select the Start screen, then select Microsoft Store
  • In Microsoft Store at the upper right, select the account menu (the three dots) and then select Settings.
  • Under App updates, set Update apps automatically to On.

 

CHECK THAT YOUR TIME & LOCATION SETTINGS MATCH YOUR MICROSOFT ACCOUNT

1. Select Start, then select Settings > Time & Language

Time___Language.png

2. Select Date & time to verify your time settings

3. Select Region to check your location.

These settings need to show your current location and time zone and must match the information in your Microsoft account.

 

RUN THE WINDOWS STORE APPS TROUBLESHOOTER

 1. Select the Start button, and then select Settings  

start_and_settings.png

2. Go to Update & Security  

Update_and_security.png

3. Select Troubleshoot

4. Click on Additional troubleshooters

troubleshoot.png

5. Scroll down and from the list select Windows Store apps 

6. Click on Run the troubleshooter.  

Windows_store_apps_troubleshooter.png

 

PERFORM SYSTEM FILE CHECK

1. In the Windows Search Bar, type cmd

2. Select "Command Prompt" then “Run as Administrator”.

3. Select "Yes" if prompted

CMD.png

4. Type sfc /scannow and hit enter

scannow.png

 

USE THE DISK CLEAN UP TOOL TO REMOVE ANY POTENTIAL CONFLICTS

1. Open Disk Cleanup by clicking the Start button. In the search box, type Disk Cleanup, and then, in the list of results, select Disk Cleanup. In the menu select "Run as administrator"

Disk_Cleanup.png

2. When prompted, select the drive that you want to clean up, and then select OK.

Disk_Cleanup_Select_Drive.png

5. In the Disk Cleanup dialog box, on the Disk Cleanup tab, select the checkboxes for the file types that you want to delete, and then select OK.

To remove data from a previous installation of Windows, check the Windows Update Cleanup check box.

Disk_Cleanup_tool.png

6. Next, select Delete files and wait for the system to complete the task.

Disk_Cleanup_Delete.png Disk_Cleanup_Deleting.png

7. Reboot the computer

 

RESET THE INSTALLER

1. Bring up Task Manager (CTRL + SHIFT + ESCAPE)
2. Select the Services Tab
3. Find the Microsoft Store Installer
4. Right-click it and select Restart
5. Notification will appear to state Microsoft Flight Simulator is ready to play 

 

REMOVE WINDOWS STORE LOCAL CACHE FILE

1. Download Microsoft Flight Simulator from the store and wait for it to error 
2. Go to the default installation folder:

C:\Users\User_name\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache
appdatalocal.png

3. Manually delete the files

4. Reboot your PC.

5. Restart the download.

 

CONTACT MICROSOFT STORE SUPPORT

The Microsoft Flight Simulator team has very limited access to the Store, and can only provide support in line with the steps above. If you require further assistance with the Microsoft Store, please contact Microsoft Support or visit Microsoft Store Help.

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