Microsoft Flight Simulator FAQ

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Windows Store troubleshooting

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If you are having difficulties downloading or installing Microsoft Flight Simulator, please do the following:

 

Make sure you are logged in the account used to purchase Microsoft Flight Simulator

  • If you don't see MSFS in your library, click on the icon in the top right-hand corner of the screen and double-check that your email address/Microsoft account matches the account used to purchase your copy.

 

Make sure your version of Windows 10 meets the requirements.

Microsoft Flight Simulator is developed for Windows 10 Version 1909 or higher. To find out what version is installed on your PC, type "About" in the windows search bar and open the "About your PC" menu. Alternatively, go to Settings > System > About. If your version of Windows is inferior to 1909, make sure to upgrade to the newest version.

You'll find more information about how to upgrade your version of Windows 10, here:

 

 Make sure there are no pending Windows 10 updates

  • Select Start, then select Settings > Update & Security > Windows Update > Check for Updates.

 

Make sure all the updates in the Microsoft Store are correctly installed.

  • In the top right-hand side corner of the Microsoft Store, click on the Arrow icon or the three-dot menu > Downloads and updates. Then click "Get updates" > Update all

Note: You can turn on automatic updates in the Microsoft Store to make sure you won't miss future updates.

To do so:

  • Select the Start screen, then select Microsoft Store
  • In Microsoft Store at the upper right, select the account menu (the three dots) and then select Settings.
  • Under App updates, set Update apps automatically to On.

 

Check your time and location settings:

  • Select Start , then select Settings > Time & Language. 
  • Select Date & time to verify your time settings and select Region to check your location. These settings need to show your current location and time zone.

 

Reset the Microsoft Store Cache.

  • Press the “Win Logo” + “R”
  • Type: WSReset.exe and press “Enter”.
  • Restart the computer and check.

  

Try running the Windows Store Apps troubleshooter.

To do so, refer to these steps:

  • Press Windows key +X, select Control panel
  • Change the view by option on the top right to Large icons
  • Click on troubleshooting and click on the view all option on the left panel
  • Run the Windows Store apps troubleshooter
  • Perform System File Check (SFC), and then check if this fixes the issue.
    • Press “Windows Key + Q” to open Charms Bar.
    • Type “cmd” without quotes in the search box.
    • On the left pane, right click on the “cmd” option and select “Run as Administrator”.
    • Type ‘sfc /scannow’ without quotes and hit enter.

Additional troubleshooting steps

Install to a different hard drive

  • When viewing the Microsoft Flight Simulator Windows Store page, click Install.
  • Once prompted to choose a storage location, choose another drive which is not your default drive. 

 

Perform a clean boot of windows (prevents any 3rd party apps from automatically booting stopping potential conflicts)

 

Removing Windows Store local cache file

1. Download MSFS and wait for it to error 
2. REPLACE USER_NAME WITH YOUR LOCAL PC USERNAME
Go to C:\Users\User_name\AppData\Local\Packages \Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache 
and delete all the files in there 
3. Reboot your PC. 
4. Attempt the download once more. 

 

Reset the Installer

1. Bring up Task Manager (CTRL + SHIFT + ESCAPE)
2. Select the Services Tab
3. Find the Microsoft Store Installer
4. Right-click it and select Restart
5. Notification will appear to state Microsoft Flight Simulator is ready to play 

 

Disk clean up tool to remove any potential conflicts


Use the Windows Store Troubleshooting tool

 

Contact Microsoft Store support

The Microsoft Flight Simulator team has very limited access to the Store, and can only provide support in line with the steps above. If you require further assistance with the Microsoft Store, please contact Microsoft Support or visit Microsoft Store Help.

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