Microsoft Flight Simulator FAQ

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[Read First] How to contact support?


We have listed below the best methods of contacting support, depending on your version of Microsoft Flight Simulator and the area of support you need:


Issues with your Microsoft account

  • Lost credentials
  • Difficulty creating an account
  • Question about your personal information


Contact Xbox live support here:


Issues with the Microsoft Store (account and billing)

  • Questions about a pre-order or a purchase
  • Question about the payment method
  • Cancellation and refunds
  • Problem redeeming a code

Visit: (payments tab)

Contact the Microsoft Store support here:


Issues with the Microsoft Store (download and installation)

  • Problem downloading or installing MSFS
  • Error codes that start with “0x800”

Visit: (Store App tab) (Troubleshoot section)

Search the error code on 

Contact Microsoft Store support here:


Game Pass (PC) Beta – Download, installation, account & billing

  • General questions
  • Subscriptions and account management
  • Games Installation and download issues via Game Pass app
  • Game Pass app troubleshooting

Download and install the app here:


Contact Xbox live support here:


Issues with the disc version

  • General questions about the disc version
  • Cancellations, refunds, and exchange of the disc version
  • Download and installation issues with the disc version


Contact Aerosoft support:


Issues with Steam

  • Download and installation issues
  • Technical troubleshooting
  • Refunds and cancelations


Contact Steam Support:


In-game issues

  • General questions
  • Question or issue with an item purchased in the Marketplace
  • Bug reports 

Visit the self-help forums: 

Visit the FAQ:

Report a bug:

Contact MSFS in-game Support Team:


Insider Program and Insider Area issues (MSFS website)

  • Login issues
  • Question about joining or leaving the MSFS Insider Program

Visit the self-help forums:

Visit the FAQ:

Contact MSFS in-game Support Team:


Problem with an add-on from a 3rd party developer

  • Question or issue about an add-on
  • Compatibility issues

Contact the developer of the add-on directly.

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