Microsoft Flight Simulator FAQ

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[Read First] How to contact support?

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We have listed below the best methods of contacting support, depending on your version of Microsoft Flight Simulator and the area of support you need:

 

Issues with your Microsoft account

  • Lost credentials
  • Difficulty creating an account
  • Question about your personal information

Visit: https://support.xbox.com/help/account-profile/browse

Contact Xbox live support here: https://support.xbox.com/

 

Issues with the Microsoft Store (account and billing)

  • Questions about a pre-order or a purchase
  • Question about the payment method
  • Cancellation and refunds
  • Problem redeeming a code

Visit: https://support.microsoft.com (payments tab)

Contact the Microsoft Store support here: https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support

 

Issues with the Microsoft Store (download and installation)

  • Problem downloading or installing MSFS
  • Error codes that start with “0x800”

Visit: https://support.microsoft.com (Store App tab) (Troubleshoot section)

Search the error code on https://answers.microsoft.com/en-us 

Contact Microsoft Store support here: https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support

 

Game Pass (PC) Beta – Download, installation, account & billing

  • General questions
  • Subscriptions and account management
  • Games Installation and download issues via Game Pass app
  • Game Pass app troubleshooting

Download and install the app here: https://www.xbox.com/en-US/xbox-game-pass/pc-games

Visit: https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/xbox-game-pass-pc-faq

Contact Xbox live support here: https://support.xbox.com/

 

Issues with the disc version

  • General questions about the disc version
  • Cancellations, refunds, and exchange of the disc version
  • Download and installation issues with the disc version

Visit: https://helpdesk.aerosoft.com/portal/en/kb/aerosoft/microsoft-flight-simulator

Contact Aerosoft support: https://helpdesk.aerosoft.com/portal/en/kb/aerosoft

 

Issues with Steam

  • Download and installation issues
  • Technical troubleshooting
  • Refunds and cancelations

Visit: https://steamcommunity.com/app/1250410/discussions/1/

Contact Steam Support: https://help.steampowered.com/en/

 

In-game issues

  • General questions
  • Question or issue with an item purchased in the Marketplace
  • Bug reports 

Visit the self-help forums: https://forums.flightsimulator.com/ 

Visit the FAQ: https://flightsimulator.zendesk.com/hc/en-us

Report a bug: https://flightsimulator.zendesk.com/hc/en-us

Contact MSFS in-game Support Team: https://flightsimulator.zendesk.com/hc/en-us

 

Insider Program and Insider Area issues (MSFS website)

  • Login issues
  • Question about joining or leaving the MSFS Insider Program

Visit the self-help forums: https://forums.flightsimulator.com/

Visit the FAQ: https://flightsimulator.zendesk.com/hc/en-us/categories/360002423879-General

Contact MSFS in-game Support Team: https://flightsimulator.zendesk.com/hc/en-us/categories/360002423879-General

 

Problem with an add-on from a 3rd party developer

  • Question or issue about an add-on
  • Compatibility issues

Contact the developer of the add-on directly.

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