We have listed below the best methods of contacting support, depending on your version of Microsoft Flight Simulator and the area of support you need:
ISSUES WITH YOUR MICROSOFT ACCOUNT |
- Lost credentials
- Difficulty creating an account
- Question about your personal information
Visit: https://support.xbox.com/help/account-profile/browse
Contact Xbox live support here: https://support.xbox.com/
ISSUES WITH THE MICROSOFT STORE (ACCOUNT & BILLING) |
- Questions about a pre-order or a purchase
- Question about the payment method
- Cancellation and refunds
- Problem redeeming a code
Visit: https://support.microsoft.com (payments tab)
Contact the Microsoft Store support here: https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support
ISSUES WITH THE MICROSOFT STORE (DOWNLOAD & INSTALLATION) |
- Problem downloading or installing MSFS
- Error codes that start with “0x800”
Visit: https://support.microsoft.com (Store App tab) (Troubleshoot section)
Search the error code on https://answers.microsoft.com/en-us
Contact Microsoft Store support here: https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support
GAME PASS - DOWNLOAD, INSTALLATION, ACCOUNT & BILLING |
- General questions
- Subscriptions and account management
- Games Installation and download issues via Game Pass app
- Game Pass app troubleshooting
Download and install the app here: https://www.xbox.com/en-US/xbox-game-pass/pc-games
Visit: https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/xbox-game-pass-pc-faq
Contact Xbox live support here: https://support.xbox.com/
ISSUES WITH THE BOXED VERSION |
- General questions about the disc version
- Cancellations, refunds, and exchange of the disc version
- Download and installation issues with the disc version
Visit: https://helpdesk.aerosoft.com/portal/en/kb/aerosoft/microsoft-flight-simulator
Contact Aerosoft support: https://helpdesk.aerosoft.com/portal/en/kb/aerosoft
ISSUES WITH STEAM |
- Download and installation issues
- Technical troubleshooting
- Refunds and cancelations
Visit: https://steamcommunity.com/app/1250410/discussions/1/
Contact Steam Support: https://help.steampowered.com/en/
IN-GAME ISSUES |
- General questions
- Question or issue with an item purchased in the Marketplace
- Bug reports
Visit the self-help forums: https://forums.flightsimulator.com/
Visit the FAQ: https://flightsimulator.zendesk.com/hc/en-us
Report a bug: https://flightsimulator.zendesk.com/hc/en-us
Contact the Support Team: https://flightsimulator.zendesk.com/hc/en-us
INSIDER PROGRAM AND INSIDER AREA ISSUES (FLIGHT SIM WEBSITE) |
- Login issues
- Question about joining or leaving the MSFS Insider Program
Visit the self-help forums: https://forums.flightsimulator.com/
Visit the FAQ: https://flightsimulator.zendesk.com/hc/en-us/categories/360002423879-General
Contact the Support Team: https://flightsimulator.zendesk.com/hc/en-us
PROBLEM WITH AN ADD-ON FROM A 3RD PARTY DEVELOPER |
- Question or issue about an add-on
- Compatibility issues
Contact the developer of the add-on directly.
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