[READ FIRST] How to contact support?

We have listed below the best methods of contacting support, depending on your version of Microsoft Flight Simulator and the area of support you need:

ISSUES WITH YOUR MICROSOFT ACCOUNT

• Lost credentials
• Difficulty creating an account
• Question about your personal information

Visit: https://support.xbox.com/help/account-profile/browse

Contact Xbox live support here: https://support.xbox.com/

ISSUES WITH THE MICROSOFT STORE (ACCOUNT & BILLING)

• Questions about a pre-order or a purchase
• Question about the payment method
• Cancellation and refunds
• Problem redeeming a code

Visit: https://support.microsoft.com (payments tab)

Contact the Microsoft Store support here: https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support

ISSUES WITH THE MICROSOFT STORE (DOWNLOAD & INSTALLATION)

• Problem downloading or installing MSFS
• Error codes that start with “0x800”

Visit: https://support.microsoft.com (Store App tab) (Troubleshoot section)

Search the error code on https://answers.microsoft.com/en-us 

Contact Microsoft Store support here: https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support

GAME PASS - DOWNLOAD, INSTALLATION, ACCOUNT & BILLING

• General questions
• Subscriptions and account management
• Games Installation and download issues via Game Pass app
• Game Pass app troubleshooting

Download and install the app here: https://www.xbox.com/en-US/xbox-game-pass/pc-games

Visit: https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/xbox-game-pass-pc-faq

Contact Xbox live support here: https://support.xbox.com/

ISSUES WITH THE BOXED VERSION

• General questions about the disc version
• Cancellations, refunds, and exchange of the disc version
• Download and installation issues with the disc version

Visit: https://helpdesk.aerosoft.com/portal/en/kb/aerosoft/microsoft-flight-simulator

Contact Aerosoft support: https://helpdesk.aerosoft.com/portal/en/kb/aerosoft

ISSUES WITH STEAM

• Download and installation issues
• Technical troubleshooting
• Refunds and cancelations

Visit: https://steamcommunity.com/app/1250410/discussions/1/

Contact Steam Support: https://help.steampowered.com/en/

IN-GAME ISSUES

• General questions
• Question or issue with an item purchased in the Marketplace
• Bug reports 

Visit the self-help forums: https://forums.flightsimulator.com/ 

Visit the FAQ: https://flightsimulator.zendesk.com/hc/en-us

Report a bug: https://flightsimulator.zendesk.com/hc/en-us

Contact the Support Team: https://flightsimulator.zendesk.com/hc/en-us

INSIDER PROGRAM AND INSIDER AREA ISSUES (FLIGHT SIM WEBSITE)

• Login issues
• Question about joining or leaving the MSFS Insider Program

Visit the self-help forums: https://forums.flightsimulator.com/

Visit the FAQ: https://flightsimulator.zendesk.com/hc/en-us/categories/360002423879-General

Contact the Support Team: https://flightsimulator.zendesk.com/hc/en-us 

PROBLEM WITH AN ADD-ON FROM A 3RD PARTY DEVELOPER 

• Question or issue about an add-on
• Compatibility issues

Contact the developer of the add-on directly.