How to contact support?

We have listed below the best methods of contacting support, depending on your version of Microsoft Flight Simulator and the area of support you need.

AREA OF SUPPORT	EXAMPLES OF ISSUES	CONTACT LINKS
Microsoft account or Xbox account	Lost credentials Difficulty creating an account Question about your personal information Account locked for violating the TOS Account banned	Xbox Support
Account & Billing issues	Questions about a pre-order or a purchase Question about your payment method or Microsoft account balance Problem redeeming a game code Refund and cancellations (game)	Microsoft Store & billing help
Xbox app & Game Pass	Problems installing the simulator from the Xbox app Problems launching the simulator from the Xbox app Problems with your Game pass Subscription Specific installation and startup errors	Troubleshoot issues with the Xbox app for Windows
Retail disc version	General questions about the disc version Exchange of the disc version Download and installation issues with the disc version	Aerosoft
Steam	Download and installation issues Technical troubleshooting Refunds and cancellations (game)	Steam support
Xbox console	Hardware and networking issues Download and installation issues	Xbox support
Marketplace purchases (Bug)	DLC is different than expected DLC is making the simulator crash Feedback or questions about how the DLC works	Contact the developer Open the Marketplace. Type the name of your addon in the search field. Scroll down under the description until you see "support contact."
Marketplace purchases	Purchase not received Duplicate charges DLC was removed from the Marketplace	Submit a request
Tech support	Loading, Crashing, and performance issues with the simulator The buy and download button is grayed out Package download and installation issues ETC...	Submit a request
Gameplay	"How to" questions	Submit a request
Bug reports	Aircraft & Systems bugs ATC, Traffic & NAVAIDs Scenery and Airports ETC...	Bug Reporting Hub
Feedback & Feature requests	Feature requests directed toward the MS/Asobo team	Wishlist hub
SDK	Questions & Feedback about the SDK SimConnect Bugs with the SDK	SDK DevSupport
Insider program & Insider area issues	Question about the Insider Program Bug with the website	Xbox Insiders
Xcloud Gaming	How to play  Known issues & limitations	Play Microsoft Flight Simulator with Xbox Cloud Gaming