Microsoft Flight Simulator FAQ

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All versions - Crashing/CTDs issues Checklist

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If you are experiencing occasional or recurring crashing issues, we recommend doing the following. 

 

BOOT IN SAFE MODE AND TRY AGAIN

If your last session ended because of a crash, the next time you launch the sim you will be prompted to continue in Safe Mode or Normal Mode. Select Continue in Safe Mode and try again.

 

  • Microsoft Flight Simulator stopped crashing in Safe Mode
    • When launching Microsoft Flight Simulator in Safe Mode, mods from the Community folder and third party content from the marketplace will be temporarily deactivated. If the sim stops crashing in Safe Mode, reactivate your Community and 3rd party content one by one to find out the culprit.

 

  • Microsoft Flight Simulator keeps crashing in Safe Mode
    • If the sim keeps crashing in Safe Mode, please go through the checklist below to ensure that no essential applications or updates are missing.

 

CHECKLIST 

 

1. INSTALL PENDING UPDATES

  1. Click on Start (the Windows icon in the bottom left-hand side corner of your screen)
  2. Select Settings
  3. Go to Update & Security
  4. Stay on Windows Update
  5. Click the Check for Updates button.
  6. Wait until the verification is done

 

For more information, visit Get the latest Windows update

 

2. INSTALL MICROSOFT STORE UPDATES AND SIGN OUT

  1. Open the Microsoft Store app on your computer. 
  2. In the bottom left corner of the Microsoft Store, click on the library icon
  3. In the top left corner, click Get Updates then Update all and wait for the updates to install.
  4. Once the updates are installed, click on your profile icon in the top right corner of the screen.
  5. Under your email address, click on Sign out.

 

For more information, visit  Get updates for apps and games in Microsoft Store

 

3. SYNCHRONIZE TIME SETTINGS

  • Go to Start, then select Settings > Time & Language.
  • Select Date & Time and toggle the “Set time automatically setting" and “Set time zone automatically” to ON.
  • Click on Synchronize your clock to synchronize your system's clock with an Internet time server.
  • Then click Region, double-check that your country or region is correctly set up (for example if you live in Canada, make sure that the region isn’t automatically set to the USA or vice-versa)

 

4. REBOOT THE COMPUTER

Please do not skip this step, as it is to ensure all changes are correctly applied.

 

5. SIGN IN TO THE MICROSOFT STORE APP

  • Open the Microsoft Store app.
  • Click on the icon in the top right corner, then click on Sign in.
  • Sign in with the Microsoft account used to purchase Microsoft Flight Simulator.

 

6. MAKE SURE THE ENGLISH (US) LANGUAGE PACK IS NOT MISSING

Microsoft Flight Simulator cannot run without the English (United States) Language Package.

  • Go to Language Settings > Speech > Manage Voice
  • Click on Add voices
  • In the search bar type "English"
  • Install the English (United States) Language Pack

 

7. INSTALL THE XBOX APP

If you have purchased Microsoft Flight Simulator via the Microsoft Store or you redeemed the code on your Microsoft account, install the Xbox App. (If you have the Steam version, skip this step)

 

8. SIGN IN TO THE MICROSOFT STORE APP

  • Open the Microsoft Store app.
  • Click on the icon in the top right corner, then click on Sign in.
  • Sign in with the Microsoft account used to purchase Microsoft Flight Simulator.

 

9. REBOOT THE COMPUTER

Please do not skip this step, as it is to ensure all changes are correctly applied.

 

10. LAUNCH MICROSOFT FLIGHT SIMULATOR AND TRY AGAIN

After rebooting the computer, you can launch Microsoft Flight Simulator from the Xbox App or the store.

 

 

RESTORE THE SIM TO ITS VANILLA STATE AND TRY AGAIN

If you are still stuck on the loading screen or the sim crashes before loading fully after exhausting the basic steps listed above, restore the sim to its vanilla state (i.e. undo any modification made to your config files by yourself or by a plug-in you use, remove plug-ins and software additions that allow for the customization or add new functions to Microsoft Flight Simulator, uninstall Navigraph and use NavData Nav Center to remove the Navigraph database)

You'll find step-by-step instructions in our guide How to restore the sim to its vanilla state.

 

If the problem persists after restoring the sim to its vanilla state, search the Bugs & Issues forum and visit the knowledge base for additional solutions.

 

 

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