Microsoft Flight Simulator FAQ

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Missing Deluxe or Deluxe Premium / DLC content - Microsoft Store

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Before following the steps below, please ensure that the additional content is not simply available and ready for download in the content manager. You do not need to install the Upgrades via the Microsoft Store. To do so, follow the steps outlined in this knowledge base article: 

Only 2 aircraft in the hangar - How to install additional content?

 

If the Premium and Deluxe aircraft and airports are missing in-game after that, please do the following.

 

 

Check the Time & Language settings of your PC

Incorrect Time & Location settings can prevent you from installing your DLC and Upgrade Bundles.

On your PC, select Start, then select Settings > Time & Language

 

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  • Go to Date & time to verify your time & timezone settings
  • Go to Region to check your location.

These settings must match the location and time zone in the Microsoft account used to purchase the sim. 

 

Make sure you're connected with the Microsoft account used to purchase Microsoft Flight Simulator and the DLC or Upgrade.

Note: Only the account that purchased a copy of Microsoft Flight Simulator can have access to the additional content and online services. 

In order to see your additional content in-game, you need to log in to both the Microsoft Store app and Microsoft Flight Simulator with the Microsoft Account/Gamertag used to purchase the base sim and the additional content.

 

MICROSOFT STORE APP

A ) How to check that you are in the correct account?

  • Open the Microsoft Store App on your computer.

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If the Microsoft Store doesn't launch, follow this official guide: Microsoft Store doesn't launch

  • Click on the icon in the top right-hand corner of the screen and double-check that your email address/Microsoft account matches the account used to purchase your copy of the game.

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B) If you are not signed-in the Microsoft Store app please do the following:

  • Click on the "+" icon in the top right-hand corner of the screen and select Sign In.
  • Log-in with the email address and password you use to log-in to the Microsoft account used to purchase the copy of the sim.

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C) If you are signed-in with the wrong account

  • Click on the icon in the top right-hand corner of the screen
  • Click on the email address
  • Click on Sign out

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  • Log-in with the email address and password you use to log-in to the Microsoft account used to purchase the copy of the sim.

 

II. IN-GAME

 

A) If you are unsure what the Gamertag linked to your purchase is:

  • Go to xbox.com
  • Click on sign in. Log-in with the email address and password you use to log-in to the Microsoft account used to purchase the copy of the sim.

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  • Your Gamertag appears next to your icon in the top right-hand side corner of the screen.

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B) Launch Microsoft Flight Simulator. Make sure you're signed-in with the account/Gamertag used to purchase your copy. Your Gamertag appears in the right-hand-side corner of the screen.

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C) If the Gamertag linked to your purchase is different from the Gamertag you're using in-game:

  • Click on your name and icon and click on Sign out.

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  • Close Microsoft Flight Simulator
  • Relaunch Microsoft Flight Simulator
  • Switch account and sign-in with the correct account

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Your content should now be available for download in the content manager.

 

Stabilize the internet connection

You need to be connected to the internet to authenticate your additional content. If you're using Wi-Fi, try using an ethernet cable instead even if your connexion is usually stable. Some users reported that using a wired connection immediately fixed the problem. 

 

Make sure that Digital Ownership is installed and up to date

Note: Not all versions come with a separate entitlement for Digital Ownership. If Digital Ownership doesn't appear in your library, you can skip that step.

 

Make sure all the updates in the Microsoft Store are installed, including Digital Ownership and your version of Microsoft Flight Simulator and the associated bundle.

  • In the top right-hand side corner of the Microsoft Store, click on the Arrow icon or the three-dot menu Downloads and updates. Then click "Get updates" > Update all

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Make sure that Windows is up to date

Missing Windows 10 updates can prevent you from authenticating your content.

Select Start , then select Settings > Update & Security > Windows Update > Check for Updates.

 

Install the Xbox app

If you're correctly logged in to the Microsoft Store app and in-game with the correct account but the content is not available for download in the content manager, we recommend installing the Xbox app.

1. Go to https://www.xbox.com/en-US/xbox-game-pass/pc-games

2. Click on Download the app

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3. Read and accept the Terms of use and click Install.

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4. Once the installation is finished, click on Let's go to launch the app

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5. Reboot your computer

6. Launch the Xbox app and log-in with the Microsoft account used to purchase a copy of Microsoft Flight Simulator.

7. Your copy of Microsoft Flight Simulator appears in the menu on the left-hand side corner of the screen

8. Click Play

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Error message "(this content) does not work on this device

Please see our dedicated article: Microsoft Store error message "(this content) does not work on this device"

 

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