Before following the steps below, please ensure that the additional content is not simply available and ready for download in the content manager. You do not need to install the Upgrades via the Microsoft Store. To do so, follow the steps outlined in this knowledge base article: Only 2 aircraft in the hangar - How to install additional content?
For more information see also: Microsoft Store error message "(this content) does not work on this device"
If you have access to the 20 aircraft from the Standard Edition in the hangar, but the additional content is missing, please do the following to establish your connection to Xbox Services.
RE-ENTER YOUR CREDENTIALS
Only the account that purchased a copy of Microsoft Flight Simulator & the additional content can install the additional content. To do so, the Xbox Live account (Microsoft account) used to log in to Microsoft Flight Simulator must match The Xbox Live account used to log in to the Microsoft Store app.
Your gamertag is used to identify your account. When you purchase additional content from the Marketplace, the entitlements are automatically redeemed onto your gamertag for that platform. This is how the game knows what content to deliver to your Content Manager when you install or update Microsoft Flight Simulator. Your gamertag also unlocks your access to Online Services.
See also: Gamertag & Microsoft Account FAQ
RE-ENTER YOUR CREDENTIALS
1. Open the Microsoft Store App
2. Click on the icon in the top right corner of the screen. The email address in use will appear.
NOTE: Make sure to sign in to both the Microsoft Store app with the email address used to purchase Microsoft Flight Simulator.
3. Click on the email address. A pop up will appear.
4. Click Sign out to refresh the connection or swap accounts.
6. Launch Microsoft Flight Simulator. Your gamertag appears in the top right corner of the screen.
7. Click on Sign out and close Microsoft Flight Simulator.
8. Launch Microsoft Flight Simulator. You will be prompted to sign in again. Beneath your gamertag, you will see the email address in-use. If the email address is different from the email address used to log in to the Microsoft Store app, click on "sign in with a different account" or "Switch accounts" and swap accounts.
TIME AND LANGUAGE SETTINGS
Make sure that the Time & Language settings of your PC are correctly set up. Incorrect Time & Location settings can prevent you from unlocking your DLC and Upgrade Bundles.
These settings must match the location and timezone of the Microsoft account used to purchase Microsoft Flight Simulator and the additional content. If they don't match you might lose access to your additional content.
1. On your PC, select Start, then select Settings > Time & Language.
2. Go to Date & time to ensure your time & timezone settings are correct.
3. Click on Synchronize your clock to synchronize your system's clock with an Internet time server.
4. Go to Region to check that your location is correctly set up.
POOR WIFI OR NO INTERNET CONNECTION
If you're using WiFi or try using an ethernet cable instead. Some users reported that using a wired connection immediately fixed the problem. You need to be connected to the internet to authenticate your additional content.
Restart Online Functionality in-game
To Restart Online Functionality, simply do the following:
- Step 1: Toggle Online Functionality OFF
- Step 2: Click on Apply & Save
- Step 3: Toggle Online Functionality ON
- Step 4: Click on Apply & Save
Online Services automatically shut off when you have reached the monthly data limit. If your current Data Consumption is superior to the Data Limit you have set up:
- Turn Data Limitation OFF
- Increase the Data Limit (GIB)
Note: Not all versions come with a separate entitlement for Digital Ownership. If Digital Ownership doesn't appear in your library, you can skip that step.
Make sure all the updates in the Microsoft Store are installed, including Digital Ownership and your version of Microsoft Flight Simulator and the associated bundle.
In the top right-hand side corner of the Microsoft Store, click on the Arrow icon or the three-dot menu > Downloads and updates. Then click "Get updates" > Update all
INSTALL MISSING WINDOWS 10 & MICROSOFT STORE UPDATES
Missing or corrupted system updates are known to cause authentication issues.
Install Windows 10 updates
Click on Start (the Windows icon in the bottom left-hand side corner of your screen) > Select Settings > Go to Update & Security > Stay on Windows Update > Click the Check for Updates button.
Wait until the verification is done
Install Microsoft Store updates
In the top right-hand side corner of the Microsoft Store app, click on the Arrow icon or the three-dot menu > Downloads and updates. Then click Get updates > Update all
Note: You can turn on automatic updates in the Microsoft Store to make sure you won't miss future updates.
- Select the Start screen, then select Microsoft Store
- In Microsoft Store at the upper right, select the account menu (the three dots) and then select Settings.
- Under App updates, set Update apps automatically to On
INSTALL THE XBOX APP
If you're correctly logged in to the Microsoft Store app and in-game with the Microsoft account used to purchase the game and the additional content but the content is not available for download in the content manager, we recommend installing the Xbox app.
2. Click on Download the app
4. Once the installation is finished, click on Let's go to launch the app
5. Reboot your computer
6. Launch the Xbox app and log-in with the Microsoft account used to purchase Microsoft Flight Simulator and the additional content.
7. Your copy of Microsoft Flight Simulator will appear in the menu on the left-hand side corner of the screen
8. Click Play