Microsoft Flight Simulator FAQ

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"Please insert the Microsoft Flight Simulator Game Disc" Error message

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The message "Insert Microsoft Flight Simulator Game Disc" means the license couldn't be authenticated due to servers/network issues or a discrepancy between accounts or apps.

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If there is no outage, try the steps below in the order they are presented. 

 

CHECKLIST

Do not skip any step— These steps are necessary to ensure that no necessary application updates are waiting to be installed and that your connection to Xbox services has been fully restarted.

Restart your PC

As basic as this is, a simple restart can set many things right.

 

Sync your settings 

To sync your settings and purchases across all your devices, sign in with the account used to purchase the simulator or subscribe to Game Pass.

 

Sign in to the Xbox app & the Store with the same account 

When you open the Xbox app on your device, sign in using the Microsoft account used to purchase the simulator or subscribe to Game Pass.

Sign in to both the Store and the Xbox app to ensure that your entitlements for the additional content can be validated. 

 

Run the Gaming Services Repair tool

You can use this tool from within the Xbox app or try the downloadable version. For detailed instructions on how to run this tool, visit: 

 

Reset the Store

  • On your keyboard, press the “Win Logo” + “R” keys
  • Type: WSReset.exe and press “Enter
  • A black window will pop up. Wait until the pop up disappears and the Store comes up
  • Reboot your computer

 

Update the Xbox & Gaming Services apps

  1. Press the Start button on the taskbar, type store, and open the Microsoft Store app.
  2. Select Library.
  3. Under Updates & downloads, check for updates for the Xbox app or Gaming Services app. If an update is available, select Update.

 

Update Windows

  1. Press the Start button on the taskbar, type settings, and select Settings.
  2. On Windows 10, select Update & Security. On Windows 11, select Windows Update.
  3. On the Windows Update page, select Check for updates to see if any updates are available for your device.
  4. After the updates have downloaded, select Install now to start the installation.
  5. Following installation, we recommend restarting your device so that the latest updates can take effect.

     

Synchronize your Time and Region settings.

  1. Press the Start button on the taskbar, type settings, and select Settings.
  2. Select Date & Time and toggle the “Set time automatically setting" and “Set time zone automatically” to ON.
  3. Click on Synchronize your clock to synchronize your system's clock with an Internet time server.
  4. Then click Region, and double-check that your country or region is correctly set up (for example if you live in Canada, make sure that the region didn't switch to USA or vice-versa)

 

ADDITIONAL TROUBLESHOOTING STEPS

If the problem persists after restarting your connection to Xbox services, please refer to the solutions below.

 

Remove and reinstall Gaming Services manually.

  1. Press the Start button on the taskbar, type 'powershell', right-click on Windows PowerShell, and then select Run as administrator.
  2. In Windows PowerShell, type the following command and press Enter:
    get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
  3. In the same window, type the following command and press Enter:
    start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
  4. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
  5. Restart your device.

 

Reset your your Xbox tokens.

  • In the Windows Search Bar, type Credential Manager
  • Click Open
  • Select Windows Credentials
  • Search for "Xbl_ticket" and "XblGrts|"
  • Click on each ticket to expand the menu
  • Select Remove
  • Reboot your computer

You will be prompted to sign in to Xbox the next time you launch the sim.

 

Check the key 

If you bought your product key from a grey market retailer, it is possible that they sent you the code inside the Boxed Version edition without sending you the discs, or they sold you a promotional code that has now expired. In either case, we recommend reaching out to your retailer to request either an exchange or a refund for the purchase.

 

Check your connexion

If you're using Wi-Fi, switch to an LTE or wired connection. This will help ensure a stable internet connection throughout the download and installation process.

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