Microsoft Flight Simulator FAQ

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Microsoft Store version - "Please insert the Microsoft Flight Simulator Game Disc" Error message

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Here are the reasons why you may see the message "Please insert the Microsoft Flight Simulator Game Disc."

insertgamedisc.png

 

INSERT DISC ONE TO LAUNCH THE RETAIL BOX VERSION OR CREATE AN ISO FILE


If you own the Retail Boxed version, insert Disc 1.

Disc 1 needs to be inserted at all times to check the status of your activation. 

If you don't have a disc reader on your computer, you will need to create an ISO file of Microsoft Flight Simulator Disk so that you don’t need to have the physical disk inserted every time you want to start Microsoft Flight Simulator.

 

XBOX LIVE OUTAGE

It might not be you, it might be Xbox Live. Check the Xbox Live Status for potential outages or limited access. Check the official Xbox Support Twitter for updates on network outages.

 

THE KEY IS INVALID

If you purchased your key from a grey market retailer, it is possible they sent you the code inside the Boxed Version edition without sending you the discs or they sold a promotional code that has now expired. Please contact your retailer for an exchange or a refund. 

 

POOR WIFI OR NO INTERNET CONNECTION

You must be connected to the internet in order to proceed with the installation & authentication.

If you're using Wi-Fi, switch to an LTE or wired connection. This will help ensure that you are on a stable internet connection throughout the download and installation process.

 

INCORRECT TIME AND LOCATION SETTINGS

Incorrect Time & Location settings or outdated credentials can prevent you from authenticating your game license. Complete our Microsoft Store - Download & Installation issues, Part I - Checklist to re-enter your credentials and ensure the Time & Language settings of your PC are correctly set up. 

 

GAMING SERVICES

If your game entitlements are still missing you'll need to update or reinstall Gaming Services.

See: Microsoft Store - Cannot install or update Gaming Services

 

DIGITAL OWNERSHIP

Note: Not all versions come with a separate entitlement for Digital Ownership. If Digital Ownership doesn't appear separately in your library, you can skip that step.

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Make sure all the updates in the Microsoft Store are installed, including Digital Ownership and your version of Microsoft Flight Simulator and the associated bundle. To do so, complete our Microsoft Store - Download & Installation issues, Part I - Checklist.

If necessary, (re)install Digital Ownership 

 

RUN MICROSOFT FLIGHT SIMULATOR AS ADMINISTRATOR

To do so, type "Flight simulator" in the Windows search bar then select "Run as administrator" in the menu.

Admin Mode.png

 

 

WHITELIST MICROSOFT FLIGHT SIMULATOR

Antivirus and malware checkers can close down or prevent certain applications from launching, even if they are legitimate and safe.

 

Open Windows Defender and turn off real-time protection.

  • In the Cortana search box, type "Windows Security"
  • Open "Windows Security" > "Virus & Threat protection" > "Manage settings"
  • Disable "Real-time protection"

 

Stop Windows Defender from blocking Microsoft Flight Simulator by adding the launcher to the exclusions list

  • Go to Start  > Settings  > Update & Security  > Windows Security > Virus & threat protection.
  • Under Virus & threat protection settings, select Manage settings, and then under Exclusions, select Add or remove exclusions.
  • Select Add an exclusion, and then select Microsoft Flight Simulator. A folder exclusion will apply to all subfolders within the folder as well.

 

Temporarily disable your security program(s) before launching Microsoft Flight Simulator

False positives occur when your antivirus software incorrectly identifies safe software as malicious. If your antivirus or anti-malware falsely flagged Microsoft Flight Simulator remove the file from quarantine if necessary then whitelist Microsoft Flight Simulator. To do so follow the instructions from your manufacturer.

  • Sample of Virus & malware checkers that have been known to prevent Microsoft Flight Simulator from launching:
    • Malwarebytes
    • Trend Micro Maximum Security
    • Comodo Antivirus
    • Sophos
    • Emisoft Anti-Malware
    • Avira
    • Avast & Avast Cleanup
    • Bullguard

 

If the sim loads normally after disabling your security program, whitelist Microsoft Flight Simulator before turning the program back on. To do so, refer to your security software's support website.

 

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