Microsoft Flight Simulator FAQ

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Loading issues (stuck on loading screen, long loading times, stuck on black screen, etc...)

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Below you will find the common solutions for when you click play and the loading doesn't start. If the game crashes, please see How to troubleshoot crashes & CTDs instead.

 

REMOVE MODS

The more community add-ons and liveries you have, the longer the loading times will be. The reason for that is that the launcher needs to scan the packages every time.

Outdated mods can also prevent the sim from launching or cause crashes/CTDs.

  • Move ALL add-ons (including liveries) from the Community Folder to another folder (on the desktop for instance) before relaunching Microsoft Flight Simulator.

If the sim loads quickly after moving the Community content, reinstall only the mods you're planning to use to avoid slowing down the loading process.

If an outdated mod caused the sim to crash, contact the creator of the mod to request an update of the add-on.

 

INSTALL MISSING WINDOWS 10 & MICROSOFT STORE UPDATES

Missing or corrupted system updates are known to cause logging and loading issues. 

 

1. INSTALL PENDING UPDATES

  • Click on Start (the Windows icon in the bottom left corner of your screen)
  • Select Settings
  • Go to Update & Security 
  • Stay on Windows Update
  • Click the Check for Updates button.
  • Wait until the verification is finished.

 

2. INSTALL STORE UPDATES 

  • Click the Store icon pinned to your menu bar or type “Store” in the “Type here to search bar” next to the Start icon then select “Open
  • In the top right corner of the Microsoft Store app—next to your profile icon—click on the Arrow icon or the three-dots menu
  • In the drop-down menu, select Downloads and updates.
  • Click Get updates then Update all and wait for the updates to install.

 

3. SYNCHRONIZE TIME SETTINGS

  • Go back to Start, then select Settings > Time & Language.
  • Select Date & Time and toggle the “Set time automatically setting" and “Set time zone automatically” to ON.
  • Click on Synchronize your clock to synchronize your system's clock with an Internet time server.
  • Then click Region, double-check that your country or region is correctly set up (for example if you live in Canada, make sure that the region isn’t automatically set to the USA or vice-versa)

 

4. RESET THE MICROSOFT STORE

  • On your keyboard, press the “Win Logo” + “R” keys
  • Type: WSReset.exe and press “Enter”
  • A black window will pop up
  • Wait until the pop up disappears and the Store comes up

5. REBOOT THE COMPUTER

Do not skip this step, as it is to ensure all changes are correctly applied.

 

CHANGE SYSTEM LOCALE

If you're using a non-English Windows 10 set-up, change the system locale.

  • In the "Type here to search" field type "Control Panel
  • Click on Change date, time or number formats
  • Click on the "Administrative" tab click on "Change system locale" and set up Current language for non-Unicode programs to "English US

 

STUCK ON A BLACK SCREEN AFTER HITTING PLAY

If you are stuck on a black screen after clicking Play or Launch,  skip the intro.

1. Close Microsoft Flight Simulator

2. In the Windows search bar type Powershell

3. Select Run as administrator

4. In the pop-up window that appears, copy-paste the following command:

 cmd.exe /C start shell:AppsFolder\Microsoft.FlightSimulator_8wekyb3d8bbwe!App -FastLaunch

5. If prompted, authorize the program to run. 

 

CONFLICTS

Some programs can prevent Microsoft Flight Simulator to load fully. To investigate, please do the following:

  • In the Windows Search bar, type "Task Manager
  • Select Open
  • Go to the Start-up tab
  • Disable all non-Microsoft apps
  • Reboot the computer
  • Try launching Microsoft Flight Simulator again

If the sim loads normally

To find out which application is causing the loading issue:

  • Enable one non-Microsoft application
  • Reboot the computer
  • Launch Microsoft Flight Simulator
  • Enable a second non-Microsoft application
  • Reboot the computer
  • Launch Microsoft Flight Simulator

Repeat this process until you find the application that is preventing the sim to load. You can then disable this application or stop the process in the task manager before launching Microsoft Flight Simulator.

The following Apps can prevent Microsoft Flight Simulator from launching:
  1. Seagate Toolkit
  2. ASUS Dual Intelligent Processors 5 (DIP5)
  3. Nahimic service
  4. Asus Sonic Studio 2
  5. Windows Audio Service
  6. Garmin Express
  7. WD Backup
  8. Logitech G Hub
  9. Project Lasso software
  10. MSI Afterburner / Riva Tuner Statistics Server
  11. EVGA Precision
  12. OBS
  13. Xsplit
  14. Discord
  15. MacType
  16. Warsaw Banking App
  17. Wallpaper Engine
  18. A-Volute Sound studio
  19. Malwarebytes
  20. Trend Micro Maximum Security
  21. Comodo Antivirus
  22. Sophos
  23. Emisoft Anti-Malware
  24. Avira
  25. Avast & Avast Cleanup
  26. Bullguard
RESET SCALING SETTINGS

1. In the Windows Search bar, type Display Settings

2. Go to the Display Tab

3. Under Scale and Layout

4. Select the Recommended settings. For example: "1920 x 1080 (Recommended)"

 

RESET YOUR XBOX LIVE CREDENTIALS
  • In the Windows Search Bar, type Credential Manager
  • Click Open
  • Select Windows Credentials
  • Search for Xbl_ticket
  • Click on the most recent ticket(s) to expand the menu
  • Select Remove

You will be asked to sign-in to Xbox Live the next time you launch the sim.

 

CREATE A NEW LOCAL PROFILE WITHOUT USING SPECIAL CHARACTERS

If you have special characters (such as à, ù, Å, ò) in your Windows Profile, create a new local Windows Profile with no special characters and run MSFS from that profile.

 

CHANGE THE INSTALLATION PATH

Try changing the installation repository (from C: to D: for instance)

Delete the existing folder and create a new installation folder.

See our dedicated article: Can I choose or change the installation path? (Install on the D: drive instead of the C: drive for instance)

 

WHITELIST MICROSOFT FLIGHT SIMULATOR IN WINDOWS DEFENDER

Stop Windows Security from blocking Microsoft Flight Simulator by adding the launcher to the exclusions list. 

 

  • Go to Start  > Settings  > Update & Security  > Windows Security > Virus & threat protection.
  • Under Virus & threat protection settings, select Manage settings, and then under Exclusions, select Add or remove exclusions.
    The Exclusions page of Windows Security Virus & Threat Protection.
  • Select Add an exclusion, and then select Microsoft Flight Simulator. A folder exclusion will apply to all subfolders within the folder as well.
 
 
FALSE FLAGS/ FALSE POSITIVE & CONFLICTS CAUSED BY SECURITY PROGRAMS

Disable your security program(s) before launching Microsoft Flight Simulator and try again.

FALSE POSITIVE

False positives occur when your antivirus software incorrectly identifies safe software as malignant.

If your antivirus or anti-malware falsely flagged Microsoft Flight Simulator remove the file from quarantine if necessary then whitelist Microsoft Flight Simulator. To do so follow the instructions from your manufacturer.

CONFLICTS

Anti-virus, Firewalls and anti-malware programs can prevent the game from launching. 

Sample of Virus & malware checkers that have been known to prevent Microsoft Flight Simulator from launching:

- Malwarebytes
- Trend Micro Maximum Security
- Comodo Antivirus
- Sophos
- Emisoft Anti-Malware
- Avira
- Avast & Avast Cleanup
- Bullguard

 

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