WARNING: Before trying the troubleshooting steps below, switch to an LTE or wired connection. This will help ensure that you are on a stable internet connection. A wired connection greatly reduces the risk of packet loss responsible for that error message. |
If you're using an LTE or wired connection, manually delete the official package and any corresponding Community Created Content that may prevent the installation.
See instructions below:
MICROSOFT STORE VERSION |
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Close Microsoft Flight Simulator
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Go to the "One Store" folder located by default here:
C:\Users\your_username\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Official\OneStore
NOTE: If you have installed the packages on a different drive look inside the custom folder.
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Search for the package folder corresponding to the content (for example "asobo-aircraft-a320-neo" or "carenado-aircraft-wymf5")
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Delete the package
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Search for Community Content related to that airport or aircraft (such as a livery) and delete this package as well. By default you'll find the Community folder at the following location:
C:\Users\YourUsername\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community
Relaunch Microsoft Flight Simulator. You should now be able to download your content from the Content manager.
STEAM VERSION |
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Close Microsoft Flight Simulator
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Go to the "Steam" folder located by default here:
C:\Users\YourUsername\AppData\Roaming\Microsoft Flight Simulator\Packages\Official\Steam
NOTE: If you have installed the packages on a different drive look inside the custom folder.
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Search for the package folder corresponding to the content (for example "asobo-aircraft-a320-neo" or "carenado-aircraft-wymf5")
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Delete the package
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Search for Community Content related to that airport or aircraft (such as a livery) and delete this package as well. By default you'll find the Community folder at the following location:
AppData\Roaming\Microsoft Flight Simulator\Packages
Relaunch Microsoft Flight Simulator. You should now be able to download your content from the Content manager.
ADDITIONAL TROUBLESHOOTING |
If the error "package failed" appears again after following the steps above, do the following:
1. Delete the Rolling Cache
- Launch Microsoft Flight Simulator
- Go to Options > General > Data
- Scroll down and click on Delete Rolling Cache File
2. Disable Window Auto-tuning
- In the Windows search bar, type Command and look for ‘Command Prompt’
- In the menu select “Run as administrator”
- Enter: netsh int tcp set global autotuninglevel=disabled
- Press enter
- Reboot your computer
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