Microsoft Flight Simulator FAQ

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Error message "Package failed" when trying to download and install packages

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WARNING: Before trying the troubleshooting steps below, switch to an LTE or wired connection. This will help ensure that you are on a stable internet connection. A wired connection greatly reduces the risk of packet loss responsible for that error message.

 

If you're using an LTE or wired connection, manually delete the official package and any corresponding Community Created Content that may prevent the installation.

See instructions below:

 

MICROSOFT STORE VERSION
  1. Close Microsoft Flight Simulator

  2. Go to the "One Store" folder located by default here:

    C:\Users\your_username\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Official\OneStore

    NOTE: If you have installed the packages on a different drive look inside the custom folder.

  3. Search for the package folder corresponding to the content (for example "asobo-aircraft-a320-neo" or "carenado-aircraft-wymf5")

  4. Delete the package

  5. Search for Community Content related to that airport or aircraft (such as a livery) and delete this package as well. By default you'll find the Community folder at the following location:

C:\Users\YourUsername\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community

Relaunch Microsoft Flight Simulator. You should now be able to download your content from the Content manager.

 

STEAM VERSION
  1. Close Microsoft Flight Simulator

  2. Go to the "Steam" folder located by default here:

    C:\Users\YourUsername\AppData\Roaming\Microsoft Flight Simulator\Packages\Official\Steam

    NOTE: If you have installed the packages on a different drive look inside the custom folder.

  3. Search for the package folder corresponding to the content (for example "asobo-aircraft-a320-neo" or "carenado-aircraft-wymf5")

  4. Delete the package

  5. Search for Community Content related to that airport or aircraft (such as a livery) and delete this package as well. By default you'll find the Community folder at the following location: 

AppData\Roaming\Microsoft Flight Simulator\Packages

Relaunch Microsoft Flight Simulator. You should now be able to download your content from the Content manager.

 

ADDITIONAL TROUBLESHOOTING

If the error "package failed" appears again after following the steps above, do the following:

1. Delete the Rolling Cache

  • Launch Microsoft Flight Simulator
  • Go to Options > General > Data
  • Scroll down and click on Delete Rolling Cache File

 

2. Disable Window Auto-tuning

  • In the Windows search bar, type Command and look for ‘Command Prompt’
  • In the menu select “Run as administrator”
  • Enter: netsh int tcp set global autotuninglevel=disabled
  • Press enter
  • Reboot your computer
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