Microsoft Flight Simulator FAQ

Search for answers to your questions by entering keywords below, or look through our knowledge base.

Error message "Package failed" when trying to download and install packages


If you're using WiFi try using an ethernet cable instead. Some users reported that using a wired connection immediately fixed the problem.

If you're seeing the error message "Package failed" when trying to download and install packages from the Marketplace, despite using a wired connection, then please do the following:

  1. Make sure you bandwidth limiter is set to unlimited
  2. Delete the rolling cache
  3. Manually delete the package and try again. To do so:
  • Close Microsoft Flight Simulator
  • Go to the "One Store" folder located by default here:
  • C:\Users\your_username\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Official\OneStore
    • If you have installed the packages on a different drive look inside the custom folder.
  • Search for the package folder corresponding to the content (for example "asobo-aircraft-a320-neo")
  • Delete the package
  • Relaunch Microsoft Flight Simulator
Was this article helpful?
0 out of 12 found this helpful