Microsoft Flight Simulator FAQ

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"Access to the content servers is currently unavailable" error message

The message "Access to the content server is currently unavailable. Please ensure you have an active internet connection, and try again later" can appear for several reasons. Sometimes, server outages and connectivity issues prevent you from accessing the servers, other times your token is simply outdated and needs refreshing. We recommend going through the solutions in the order they are presented.


It might not be you, it might be Xbox Live. Check the Xbox Live Status for potential outages or limited access. Check the official Xbox Support Twitter for updates on network outages.

If there is no outage and you're using Wi-Fi, switch to an LTE or wired connection. This will help ensure that you are on a stable internet connection.



Before doing anything else, complete the Loading issues - Checklist. 



You can use this tool from within the Xbox app or try the downloadable version. For more information on how to run this tool, visit: 

To run the Gaming Services Repair Tool on your PC, please make sure you have the 2311.1001.7.0 version or newer Xbox app on PC installed.



If you are in one of the following situations:

  • The message appears despite launching the sim from the Xbox App
  • The message appeared after closing an update before it was fully installed (CTD, power cut, etc...)
  • The message appeared after moving the packages installation folder to a new drive

Update your UserCFG.opt file.

By default, you'll find the UserCfg.opt at the following location:

Microsoft store version


Steam version

C:\Users\Username\AppData\Roaming\Microsoft Flight Simulator


  1. Find the folder where your Official and Community packages are installed (for example D:\MSFS)
  2. Close Microsoft Flight Simulator
  3. Navigate to your UserCfg.opt file
  4. Open the UserCFG.opt file with Notepad
  5. Scroll down to the bottom of the page and delete the last line (for instance:) 
    • InstalledPackagesPath "C:\Users\YourUsername\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages")
  6. Copy-paste the path to the folder where your packages are installed OR Launch Microsoft Flight Simulator. You'll be prompted to choose the installation path.
  7. Click "Install Package Path" and select the folder where your packages are installed.
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