Microsoft Flight Simulator FAQ

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How to maintain and update Microsoft Flight Simulator?

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To minimize issues when updating or running Microsoft Flight Simulator, we recommend going through the checklist below before installing the latest patch.

 

DON'T FORGET YOUR CREDENTIALS

Always make sure to sign in to the Microsoft Store app and Microsoft Flight Simulator with the Xbox Live/Microsoft account that was used to purchase Microsoft Flight Simulator and your in-game Marketplace purchases.

If the accounts don't match or if you're using a different account than the one used to purchase Microsoft Flight Simulator and your in-game Marketplace purchases you will lose access to your additional content and Online Services. 

In doubt, we recommend signing-out and signing back in again to refresh the connection.

See also: 

Gamertag & Microsoft Account FAQ

The Marketplace and/or Online services are grayed out

 

UPDATE THE LAUNCHER (MICROSOFT STORE VERSION)

We recommend updating the launcher before launching Microsoft Flight Simulator, especially if you have missed a few updates.

To know the version number of the most recent version, check the patch notes section of the forums: https://forums.flightsimulator.com/tag/patch-notes 

To see what version of the launcher is installed on your computer:

1. In the Windows Search bar, type Microsoft Flight Simulator

2. In the menu on the right, click on App settings

App_settings.png

3. The version number will appear on the page that opens

App_Version.png

 

To Update the Launcher

1. Open the Microsoft Store app

2. Click on the 3 dots menu in the top right corner of the screen

3. In the drop-down menu, select Download and updates

4. Click on Get updates.

Download_and_Updates_Store.png get_updates.png

 

 

MOVE YOUR ADD-ONS BEFORE INSTALLING AND LAUNCHING A NEW UPDATE

Some packages in your community folder may not have been updated and, as a result, may have an unexpected impact on the title’s performance and behavior.

Please move your community package(s) to another folder before installing a new update.

If the sim runs fine after the update, move your add-ons back. If the sim starts crashing after reinstalling your add-ons, we recommend removing them one by one to identify the culprit.

 

UPDATE GAMING SERVICES—EVEN IF YOU'RE PLAYING ON STEAM

Make sure to keep your system up to date.

Apps and services such as Gaming Services and the Xbox app are constantly updated. To make sure your system is up to date before installing a new patch:

1. Open the Microsoft Store app

2. Click on the 3 dots menu in the top right corner of the screen

3. In the drop-down menu, select Download and updates

4. Click on Get updates

5. If you installed numerous updates, make sure to reboot your PC.

Updates.PNG

 

Verify that there are not any pending Windows updates. While you may be on an up-to-date version of the OS, there may be essential application updates waiting to install. Be sure to restart your device after installing any updates.

 

1. Click on Start (the Windows icon in the bottom left-hand side corner of your screen)

2. Select Settings

start_and_settings.png

3. Go to Update & Security

Update_and_security.png

4. Stay on Windows Update

5. Click the Check for Updates button.

6. Wait until the verification is done

Windows_Update_Check_for_updates.png

 

TIME & LANGUAGE SETTINGS

Make sure that the Time & Language settings of your PC are correctly set up.

These settings must match the location and timezone of the Microsoft account used to log in to the Microsoft Store App and Microsoft Flight Simulator. If they don't match you might lose access to your additional content. 

On your PC, select Start, then select Settings > Time & Language

Timeandlanguage.png

Go to Date & time to verify your time & timezone settings.

Go to Region to check your location.

 

IF YOU HAVE MOVED THE PACKAGES INSTALLATION FOLDER: UPDATE YOUR USERCFG FILE 

NOTE: if you did not move the Packages since you last updated Microsoft Flight Simulator, you can skip this step.

To avoid redownloading the mandatory packages after moving the packages installation folder, make sure to update the UserCfg.opt file that you can find at the following location by default: 

MICROSOFT STORE VERSION:

C:\Users\YourUsername\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache

STEAM VERSION:

C:\Users\YourUsername\AppData\Roaming\Microsoft Flight Simulator

1. Open the UserCFG.opt file with Notepad

2. Scroll down to the bottom of the page, and delete the "Installed packages path."

MICROSOFT STORE VERSION:

InstalledPackagesPath "C:\Users\YourUsername\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages"

STEAM VERSION:

 InstalledPackagesPath "C:\Users\YourUsername\AppData\Roaming\Microsoft Flight Simulator\Packages"

 

 

CHECK THAT THE ENGLISH (UNITED STATES) LANGUAGE PACK IS INSTALLED

To avoid CTDs due to missing elements, make sure that the English (United States) Language Package is correctly installed on your PC.

To install or reinstall the English (United States) Language Pack, please do the following:

1. Select the Start  button, then select Settings > Time & Language

Time___Language.png

 

2. Go to Speech > Manage Voice

Add_Voices.png

 

If the English (United States) Language Pack is not installed

1. Click on + Add voices

2. In the search bar type "English"

3. Install the English (United States) Language Pack

 

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