Support
Updated :
To minimize issues when updating or running Microsoft Flight Simulator, we recommend going through the checklist below before installing the latest patch.
| DON'T FORGET YOUR CREDENTIALS |
Always make sure to sign in to the Microsoft Store app and Microsoft Flight Simulator with the Xbox Live/Microsoft account that was used to purchase Microsoft Flight Simulator and your in-game Marketplace purchases.
If the accounts don't match or if you're using a different account than the one used to purchase Microsoft Flight Simulator and your in-game Marketplace purchases you will lose access to your additional content and Online Services.
In doubt, we recommend signing-out and signing back in again to refresh the connection.
See also:
Gamertag & Microsoft Account FAQ
The Marketplace and/or Online services are grayed out
| UPDATE THE LAUNCHER (MICROSOFT STORE VERSION) |
We recommend updating the launcher before launching Microsoft Flight Simulator, especially if you have missed a few updates.
To know the version number of the most recent version, check the patch notes section of the forums: https://forums.flightsimulator.com/tag/patch-notes
To see what version of the launcher is installed on your computer:
1. In the Windows Search bar, type Microsoft Flight Simulator
2. In the menu on the right, click on App settings
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3. The version number will appear on the page that opens
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To Update the Launcher
1. Open the Microsoft Store app
2. Click on the 3 dots menu in the top right corner of the screen
3. In the drop-down menu, select Download and updates
4. Click on Get updates.
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| MOVE YOUR ADD-ONS BEFORE INSTALLING AND LAUNCHING A NEW UPDATE |
Some packages in your community folder may not have been updated and, as a result, may have an unexpected impact on the title’s performance and behavior.
Please move your community package(s) to another folder before installing a new update.
If the sim runs fine after the update, move your add-ons back. If the sim starts crashing after reinstalling your add-ons, we recommend removing them one by one to identify the culprit.
| UPDATE GAMING SERVICES—EVEN IF YOU'RE PLAYING ON STEAM |
Make sure to keep your system up to date.
Apps and services such as Gaming Services and the Xbox app are constantly updated. To make sure your system is up to date before installing a new patch:
1. Open the Microsoft Store app
2. Click on the 3 dots menu in the top right corner of the screen
3. In the drop-down menu, select Download and updates
4. Click on Get updates
5. If you installed numerous updates, make sure to reboot your PC.
Verify that there are not any pending Windows updates. While you may be on an up-to-date version of the OS, there may be essential application updates waiting to install. Be sure to restart your device after installing any updates.
1. Click on Start (the Windows icon in the bottom left-hand side corner of your screen)
2. Select Settings
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3. Go to Update & Security
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4. Stay on Windows Update
5. Click the Check for Updates button.
6. Wait until the verification is done
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| TIME & LANGUAGE SETTINGS |
Make sure that the Time & Language settings of your PC are correctly set up.
These settings must match the location and timezone of the Microsoft account used to log in to the Microsoft Store App and Microsoft Flight Simulator. If they don't match you might lose access to your additional content.
On your PC, select Start, then select Settings > Time & Language.
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Go to Date & time to verify your time & timezone settings.
Go to Region to check your location.
| IF YOU HAVE MOVED THE PACKAGES INSTALLATION FOLDER: UPDATE YOUR USERCFG FILE |
NOTE: if you did not move the Packages since you last updated Microsoft Flight Simulator, you can skip this step.
To avoid redownloading the mandatory packages after moving the packages installation folder, make sure to update the UserCfg.opt file that you can find at the following location by default:
MICROSOFT STORE VERSION:
C:\Users\YourUsername\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache
STEAM VERSION:
C:\Users\YourUsername\AppData\Roaming\Microsoft Flight Simulator
1. Open the UserCFG.opt file with Notepad
2. Scroll down to the bottom of the page, and delete the "Installed packages path."
MICROSOFT STORE VERSION:
InstalledPackagesPath "C:\Users\YourUsername\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages"
STEAM VERSION:
InstalledPackagesPath "C:\Users\YourUsername\AppData\Roaming\Microsoft Flight Simulator\Packages"
| CHECK THAT THE ENGLISH (UNITED STATES) LANGUAGE PACK IS INSTALLED |
To avoid CTDs due to missing elements, make sure that the English (United States) Language Package is correctly installed on your PC.
To install or reinstall the English (United States) Language Pack, please do the following:
1. Select the Start button, then select Settings > Time & Language
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2. Go to Speech > Manage Voice
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If the English (United States) Language Pack is not installed
1. Click on + Add voices
2. In the search bar type "English"
3. Install the English (United States) Language Pack
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