Microsoft Flight Simulator FAQ

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Microsoft Store - "This code has already been redeemed" error message

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If you receive the error message "This code has already been redeemed" when entering yourdigital code, check out the tips below.

 

CHECK YOUR LIBRARY

To install a game you already own you don't need to redeem the one-time use code again. Search your Microsoft Store or Xbox app library. 

 

Installing from the Microsoft store

  1. Sign in to your Microsoft account on your Windows 10/11 device.
    Sign in to your account
  2. Open the Microsoft Store app.
    • Click the Store icon on your taskbar OR select the Search icon on the taskbar, type store, and then select Microsoft Store to open the Microsoft Store app
  3. Click on Library in the bottom left corner of the screen then select the Games tab
  4. Select Install next to the game you want to install.
    Note: You’ll only see a certain number of items listed in My Library. If you scroll to the bottom of the current list, more content will appear.
 
Installing from the Xbox app
For more info about installing games from the Xbox app, see:

WAS THE CODE ALREADY REDEEMED WITH A DIFFERENT MICROSOFT ACCOUNT?

Can't find Microsoft Flight Simulator in your library? Make sure that you didn’t already redeem the code, possibly under a different gamertag or Microsoft account. If you live in a household where others have access to your codes, check that it wasn’t redeemed by someone else.

Warning: If you have purchased a second-hand copy of the boxed version, the previous owner cannot sell the license or the Microsoft Account attached to it. You will need to purchase a game license from the Microsoft Store for yourself.

 

SIGN IN TO THE MICROSOFT STORE AND THE XBOX APP

To reinstall Microsoft flight simulator, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game. 

For help with signing in, go to:

Sign in to Xbox

 

CHECK YOUR PURCHASE HISTORY

Unsure which account was used to redeem/purchase the code? Simply check your order history.

If you have more than one Microsoft account, open each one until you find the corresponding purchase.

 
Need help signing in? To sign in, you must provide your Microsoft account email address and password. If you don't know these, see:

 

If you’re still having trouble redeeming your code, you might need to request a new one. To get started, see:
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