How to troubleshoot game installations on a Windows device via the Xbox App

Having trouble installing a game from the Xbox app on your Windows 10 device? Try the following solutions.

RESTART YOUR DEVICE

As basic as this is, a simple restart can set many things right. 

UNINSTALL AND REINSTALL THE GAME

If you're having trouble getting a game to play, uninstalling and reinstalling the game might help. Occasionally, game files may get corrupted or altered, especially if you've had a malware problem or are running a game modification on your device.

 

Some games can even repair the original files without you having to remove the game completely. However, if you installed the game from the Microsoft Store, you'll only be able to completely uninstall and reinstall the game. For more info, see the steps in:

How to install and uninstall a PC game on a Windows 10 device

 

 

ERROR MESSAGE

If there’s a download error, first try downloading again.

If the installation keeps failing, in most cases you’ll see an error code with a message. These are generally 10-character codes that start with “0x.” For example, 0xC03F7003.

If you’ve received an error code, we may have solutions that can help you to resolve your issue. See the

 

list of common error codes and solutions in:

Error codes

 

If your error code is not listed, search for it on the Xbox Support website.

Xbox support

 

 

FOR GAME PASS GAMES, CHECK THE STATUS OF YOUR PLAN

To install games from Xbox Game Pass, you must have an active Xbox Game Pass Ultimate or Xbox Game Pass for PC plan.

• Make sure you’re signed in to your Microsoft account in the Microsoft Store and/or the Xbox app—whichever you’re installing from.
  Sign in to your account
• Make sure your Xbox Game Pass subscription is current by signing in and checking the status.
  Check your status
• Make sure your device is online. If needed, follow the steps in:
  Fix network connection issues in Windows

DO YOU HAVE ADMINISTRATOR RIGHTS ON YOUR DEVICE?

Some games require additional components to be installed for the game to function properly. Depending on the components being installed, you may be prompted for permission from an administrator during game installation or when the game is first launched. For more info about using administrator permissions, see the steps in:

Create a local user or administrator account in Windows 10

 

 

DID YOUR DEVICE RESTART DURING GAME INSTALLATION?

If you restart your device while installing a game from Game Pass, the installation state might not be apparent when you re-open the Xbox app or the Microsoft Store. But the partially installed game is likely still there.

To continue installing the game after a restart: From the game details page, start the installation again. The game should resume installing where it left off.

To check the installation status, select the Microsoft Store icon on the taskbar of your device to open the app, sign in to your Microsoft account, select See more (...) in the top-right corner of the screen, and then select Downloads and updates.

 

 

INSTALLATION PROBLEMS DUE TO STORAGE SPACE

If you’re low on storage space, make room for the installation to complete.

When installing a game from the Xbox app, you have the option to select the hard drive in which the content will be stored. If you see the “Selected drive is not set up to install games” message, it means your hard drive is not provisioned and installation access is denied. To fix this:

1. Open Settings on your device using one of the following options:
   • Select the link in the “Selected drive is not set up to install games” message
   • Press the Windows logo key on your keyboard or device, and then select Settings
2. Select System > Storage, and then select Change where new content is saved under More storage settings.
3. Under New apps will be saved to, choose the drive to which you want to save the game content.

STILL HAVING PROBLEMS?

 

Reinstall the Gaming Services app on your Windows 10/11 device:

1. Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
2. In Windows PowerShell, type the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

1. In the same window, type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

1. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
2. Restart your device and try to install the game again.