Microsoft Flight Simulator FAQ

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My additional content vanished and online services are not available anymore

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If you suddenly notice that some or all aircraft are missing aside from two and/or the marketplace & Online Services are greyed out, make sure that:

  • You are connected to the internet, and the connection is stable (we recommend using a wired connexion over Wi-Fi)
  • Offline mode isn't activated in-game.
  • You haven't reached your monthly data limit.
  • Digital Ownership is correctly installed/up-to-date in the Microsoft Store app
  • You are logged in to the Microsoft Store app with the account used to purchase a copy of Microsoft Flight Simulator.

 

If you're offline or if Digital Ownership isn't installed/up-to-date, you won't be able to authenticate your content. Likewise, only the account used to purchase a copy of the game can use the additional content when using Family sharing.

 

Finally, once you reach your data limit, all online services turn off.

Note: The data cap will reset at the date you have set up—by default, it should be on the first day of every month unless you have selected a different day.

 

TROUBLESHOOTING

If the problem persists after proceeding to the above verification, launch Microsoft Flight Simulator then do the following:

Sign out and sign back in again to refresh the connection to your Xbox Live account.

  1. Launch Microsoft Flight Simulator
  2. Click on your icon in the top right-hand side corner of the screen
  3. Click on Sign out
  4. Exit Microsoft Flight Simulator & reboot your computer
  5. You will be prompted to enter your Microsoft Account credential the next time your launch Microsoft Flight Simulator. 
Game_Sign_Out.png

 

Restart Online Functionality

  1. Go to Options > General > Data
  2. Toggle Online Functionality OFF
  3. Click on Apply & Save
  4. Toggle Online Functionality ON
  5. Click on Apply & Save

If you have reached your data cap limit, you can increase or remove the data limitation from the same screen.

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