Microsoft Flight Simulator FAQ

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Troubleshooting connectivity issues with Microsoft Flight Simulator

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Here are some troubleshooting tips to help with any connection issues with Microsoft Flight Simulator.

 

MAKE SURE THAT WINDOWS 10 IS UP TO DATE

Click on Start (the Windows icon in the bottom left-hand side corner of your screen) > Select Settings > Go to Update & Security > Stay on Windows Update > Click the Check for Updates button.

Wait until the verification is done.

 

CHECK THE NETWORK STATUS IN THE XBOX APP

1. Open the Xbox App on your PC and navigate to the settings button.

2. Click the Network tab and let it run its cycle.

3. Once it's complete, you will see your Xbox Multiplayer NAT type and Server connectivity: if there is an issue identified, follow the “More Information” link for further troubleshooting steps.

 

STABILIZE THE CONNECTION

If you're using Wi-Fi, switch to an LTE or wired connection. This will help ensure that you are on a stable internet connection.

 

RESTART ONLINE FUNCTIONALITY

1. Launch Microsoft Flight Simulator

2. Go to Options > General > Data

3. Toggle Online Functionality OFF

4. Click on Apply & Save

5. Toggle Online Functionality ON

6. Click on Apply & Save

 

SIGN OUT AND SIGN BACK IN

1. Launch Microsoft Flight Simulator

2. Click on your icon & gamertag in the top right-hand side corner of the screen

3. Click on Sign out

Game_Sign_Out.png

4. Exit Microsoft Flight Simulator

5. Reboot the computer

6. Launch Microsoft Flight Simulator

7. Sign in with the email address used to purchase Microsoft Flight Simulator.

Sign_In_blank.png Sign_in_complete.png

 

XBOX APP SERVER CONNECTIVITY ON WINDOWS 10 IS BLOCKED

Follow the instructions from this article: https://support.xbox.com/help/hardware-network/connect-network/server-connectivity-xbox-app-displays-blocked 

 

DISABLE IPV6 IN WINDOWS 10

1. Right-click on the “Network / Wi-Fi” icon on the bottom right corner of your screen to open up the menu shown below.

2. Click on Open Network and Sharing Center.

3. In the Network and Sharing Center window, click on Change adapter options 4. You will then see a list of network adapters available on your computer.

5. Right-click on your active network adapter (Ethernet or Wi-Fi) and select Properties.

Note: If you’re connected to the internet wirelessly, the corresponding adapter should be “Wi-Fi“. However, if you’re connected to the internet via a LAN cable instead, the corresponding adapter should be “Ethernet“.

6. In the Properties window, scroll down until you see Internet Protocol Version 6 (TCP/IPv6).

8. Now that IPv6 has been disabled on your computer, restart your computer for the setting to take effect.

7. Uncheck the Internet Protocol Version 6 (TCP/IPv6) checkbox and click on OK to save the changes.

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