Microsoft Flight Simulator FAQ

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Error message "Your Game License cannot be authenticated".

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XBOX LIVE OUTAGE

Intermittent connectivity issues with Xbox Live can cause this error. 

To check Xbox Live Status, visit https://support.xbox.com/en-US/xbox-live-status 

 

REFRESH YOUR CONNECTION TO XBOX LIVE
  1. Launch Microsoft Flight Simulator and sign out 
  2. Close Microsoft Flight Simulator
  3. Log out of the Microsoft Store app 
  4. Log out of the Xbox app for Windows 10 PC (if installed)
  5. Log out of the Xbox Companion App (if installed)
  6. Uninstall the Xbox app for Windows 10 PC (if installed)
  7. Uninstall the Xbox Companion App (if installed)
  8. Reboot the computer
  9. Install the Xbox app for Windows 10 PC from here
  10. Sign in to the Microsoft Store app with the Microsoft account used to purchase Microsoft Flight Simulator
  11. Sign in to the Xbox app for Windows 10 PC with the Microsoft account used to purchase Microsoft Flight Simulator
  12. Launch Microsoft Flight Simulator from the Xbox app for Windows 10 PC instead of the Microsoft Store
  13. Sign in to Microsoft Flight Simulator with the Microsoft account used to purchase Microsoft Flight Simulator

 

CORRUPTED WINDOWS 10 PROFILE

If refreshing the connection to Xbox Live didn't solve the issue, it means your Windows 10 user profile is corrupted.

Please follow the instructions from this article: Fix a corrupted user profile in Windows.  

After creating a new Windows 10 user profile, you will be able to reinstall the game with the same Microsoft Account/gamertag.

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