Microsoft Flight Simulator FAQ

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All versions - Xbox Live/Signing issues

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The steps below are particularly useful when you cannot sign in to your Microsoft Account.  

 

XBOX LIVE OUTAGE

Intermittent connectivity issues with Xbox Live can prevent you to sign in to Microsoft Flight Simulator.

To check Xbox Live Status, click here.

If you see any alerts, wait until the service is up and running and then try again.

 

CHECKLIST 

If there is no Xbox Live outage, work through the Loading issues - Checklist before doing anything else, to ensure that no essential updates are waiting to install.
 

INSTALL THE XBOX APP

If the problem persists after downloading the app updates and rebooting your computer, install the Xbox App. (NOTE: If you purchased the sim through Steam, you can skip this step)

  • Download & Install the Xbox app from this page: https://www.xbox.com/en-US/xbox-game-pass/pc-games
  • Reboot your computer
  • Sign in to the Xbox app with the email address used to purchase the sim/redeem the code.
  • Launch Microsoft Flight Simulator from the Xbox app instead of the tray or the Microsoft store.

 

If you are still unable to connect to Xbox Live after installing the Xbox App, work your way through the steps below.

 

RESET YOUR XBOX LIVE CREDENTIALS

 In the Windows Search Bar, type Credential Manager

  • Click Open
  • Select Windows Credentials
  • Search for Xbl_ticket or XblGrts
  • Click on each ticket to expand the menu
  • Select Remove

You will be asked to sign in to Xbox Live the next time you launch the sim.

 

XBOX IDENTITY PROVIDER

Install Xbox Identity Provider, a system app that enables PC games to connect to Xbox Live.

 

CLEAR THE LOCAL XBOX IDENTITY DATA

  • In the file explorer, navigate to the following folder:
C:\Users\YourUsername\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker
  • Delete the Accounts and Cache folders
  • Reboot your computer
  • Launch the Xbox app 

 

XBOX SERVICES

Make sure the Xbox Services are running automatically.

  • In the Windows search bar, type "Services"
  • Select "Services"
  • Scroll down to the bottom. Double-click on each entry for Xbox and make sure none of those services are disabled or set to manual. Set everything to "Automatic".
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