How to send a copy of your Microsoft Store Receipt

The Microsoft Flight Simulator Support Team might need you to send a proof of purchase that shows the email address and gamertag used to purchase the game & marketplace purchases or subscribe to Game Pass.

HOW TO FIND THE PROOF OF PURCHASE

• Click on the Store icon on your taskbar  or type Store in the "Type here to search" bar.
• Click on the icon in the top right corner of the screen
• In the menu, select "Manage accounts and devices"
• Under Devices, click on Order History then View Order history
• Use the filter "All available" to find all your purchases
  
• Scroll until you find your purchase of Microsoft Flight Simulator
• Click on the icon in the top right corner of the screen to open the account details
  
• Take a screenshot showing the account name and email address in the top right corner.
   

HOW TO FIND THE GAMERTAG 

• Go to Xbox.com 
• Click on Sign in
  
  

• Sign in with the email address appearing on your screenshot/used to purchase Microsoft Flight Simulator
• Click on the gamertag and profile icon to display the email address and gamertag, and take a screenshot (see example below)

I CAN'T FIND THE PURCHASE

If you can't find Microsoft Flight Simulator in your list of purchases:

1. Make sure that you are logged in with the email address used to make the purchase.
2. Double-check that you haven't requested a refund. If you requested a refund Microsoft Flight Simulator may not appear in your list of orders anymore.