Basic Troubleshooting: How to troubleshoot games and apps from Microsoft Store

To play Microsoft Flight Simulator, you should use the Xbox app for PC. On your Windows device, select Search on the taskbar, type Xbox, and then select it from the list. If the app isn’t installed, you can get it for free from the Microsoft Store.

• Get the Xbox app for Windows

Once the Xbox app is installed:

• Sign in with the Microsoft account you used to purchase Microsoft Flight Simulator or linked to your Game Pass subscription.
• Select My Library in the app's sidebar menu.
• Select Microsoft Flight Simulator and click Install, Update, or Play.

If you need help installing, updating, or playing Microsoft Flight Simulator via the Xbox app, follow the checklist below. 

CHECKLIST

Restart your PC

As basic as this is, a simple restart can set many things right.

Sync your settings 

To sync your settings and purchases across all your devices, sign in with the account used to purchase the simulator or subscribe to Game Pass.

• Switch from a local account to a Microsoft account.

Sign in to the Xbox app & the Store with the same account 

When you open the Xbox app on your device, sign in using the Microsoft account used to purchase the simulator or subscribe to Game Pass.

• Sign in to Xbox

Sign in to both the Store and the Xbox app to ensure that your entitlements for the additional content can be validated. 

• How your PC gaming account relates to your Microsoft Store account

Run the Gaming Services Repair tool

You can use this tool from within the Xbox app or try the downloadable version. For detailed instructions on how to run this tool, visit: 

• Gaming Services Repair Tool for PC

Reset the Store

• On your keyboard, press the “Win Logo” + “R” keys
• Type: WSReset.exe and press “Enter”
• A black window will pop up. Wait until the pop up disappears and the Store comes up
• Reboot your computer

Update the Xbox & Gaming Services apps

1. Press the Start button on the taskbar, type store, and open the Microsoft Store app.
2. Select Library.
3. Under Updates & downloads, check for updates for the Xbox app or Gaming Services app. If an update is available, select Update.

Update Windows

1. Press the Start button on the taskbar, type settings, and select Settings.
2. On Windows 10, select Update & Security. On Windows 11, select Windows Update.
3. On the Windows Update page, select Check for updates to see if any updates are available for your device.
4. After the updates have downloaded, select Install now to start the installation.

5. Following installation, we recommend restarting your device so that the latest updates can take effect.

Synchronize your Time and Region settings.

1. Press the Start button on the taskbar, type settings, and select Settings.
2. Select Date & Time and toggle the “Set time automatically setting" and “Set time zone automatically” to ON.
3. Click on Synchronize your clock to synchronize your system's clock with an Internet time server.
4. Then click Region, and double-check that your country or region is correctly set up (for example if you live in Canada, make sure that the region didn't switch to USA or vice-versa)

MICROSOFT STORE HELP

If you need assistance with the Microsoft Store, follow the instructions follow the instructions on these pages: 

• Can't find or install an app
• Can't push an app or game to a device
• Fix problems with apps
• Can't find Microsoft Store app in Windows
• Microsoft Store doesn't open

ADVANCED TROUBLESHOOTING

To find additional troubleshooting steps, visit:

• Advanced Troubleshooting: How to troubleshoot games and apps from Microsoft Store