Microsoft Flight Simulator FAQ

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Microsoft Store - Download and Installation issues, Part II - Basic Troubleshooting

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If you're still unable to download, install or update the sim after completing the Download & Installation issues (Microsoft Store) Part I - Checklist or if the app "uninstalled" itself but the packages are still on your computer, reset the Microsoft Store cache and reinstall Gaming Services. We also recommend installing the Xbox app.

 

RESET THE MICROSOFT STORE CACHE

  • On your keyboard, press the “Win Logo” + “R” keys 
  • Type: WSReset.exe and press “Enter” 
  • WSReset.png
    A black window will pop up
  • Wait until the pop up disappears and the Store comes up
  • Reboot your computer, then try to install or update Microsoft Flight Simulator again.

 

INSTALL THE XBOX APP

If you have purchased Microsoft Flight Simulator via the Microsoft Store or you redeemed the code on your Microsoft account, install the Xbox App.

  • Download & Install the Xbox app from this page: https://www.xbox.com/en-US/xbox-game-pass/pc-games
  • Reboot your computer
  • Sign in to the Xbox app with the email address used to purchase the sim/redeem the code.
  • Launch Microsoft Flight Simulator from the Xbox app instead of the tray or the Microsoft store.

 

REINSTALL GAMING SERVICES

  1. In the Windows search bar, type Windows PowerShell
  2. In the menu, select "Run as administrator."
  3. In the Administrator: Windows PowerShell screen, type the following command and press Enter:
    get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
  4. In the same window, type the following command and press Enter:
    start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
  5. Click Get to install Gaming Services (select Yes if you receive the User Account Control (UAC) prompt)
  6. Restart your device, and try to install or update Microsoft Flight Simulator again.

 

If the problem persists after that, visit Microsoft Store - Download and Installation issues, Part III - Advanced Troubleshooting

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