Purchase issues: I've been charged twice for the same Marketplace purchase

In some cases, when a transaction takes too long to process, you may receive an error message stating "Purchase Failed" but the system may still charge you for the purchase. If you notice that you have been charged twice for the same purchase, it is important that you contact our support team as soon as possible.

Please keep in mind that while our team cannot directly refund you, we will use the information you provide us to contact the relevant teams at Steam and Microsoft to resolve the issue.

When filling out the contact form, select these options:

• Contact Microsoft Flight Simulator support
• Marketplace and purchase issues
• Duplicate charge - I've been charged twice for a Marketplace purchase

Make sure to include this information: 

• Your gamertag as it appear in the corner of the simulator (The system is case-sensitive, if your gamertag is TOTO#01, we can't find it in the database if you write "toto01")
• The name  of the DLC 
• The name  of the developer
• Order number/Transaction ID of the first purchase
• Order number/Transaction ID of the duplicate purchase
• Proof that the funds have been withdrawn more than once.

PLATFORM	PROOF OF PURCHASE
Microsoft Store & Xbox	Screenshot of your bank statement **An invoice is created immediately in the Microsoft Store despite a transaction being in a pending state. This is why we can only accept a bank statement as proof that the funds were withdrawn.
Steam	Screenshot of your Steam Wallet Receipts  How to send a copy of your Steam Wallet Receipt