Basic troubleshooting: Troubleshoot game issues on Xbox Series X|S

NOTE: If you haven’t already tried the troubleshooting steps shown on Checklist: Troubleshoot game issues on Xbox Series X|S it’s important that you go through those steps before you begin the troubleshooting steps on this page.

CLEAR THE LOCAL SAVE AND RESYNC WITH THE CLOUD

It’s possible that the local save for your game has become corrupted. If so, deleting the local save and re-syncing with the cloud might correct the problem.

 

First, delete the local save:

1. Press the Xbox button to open the guide and then select My games & apps > See all > Games.
2. Highlight the game title, and then press the Menu button on your controller.
3. Select Manage game and add-ons > Saved data.
4. Select Delete all to remove the local save of this game, then follow the prompts.

 

After you delete the local save, restart your Xbox:

1. Press and hold the Xbox button in the center of your controller.
2. Select Restart console, then follow the prompts.

After you restart your Xbox, re-sync your saved games to the cloud. Your saved games are automatically stored in the cloud while you’re connected to the Xbox service.

 

Try playing the game again to see if re-syncing with the cloud corrected the game problem.

REMOVE AND RE-ADD YOUR PROFILE

If the profile on your Xbox console is causing the gameplay issue, the profile data for the game might be corrupted. You can fix this by removing this profile from the console and then downloading it again. To remove your profile:

1. Press the Xbox button to open the guide.
2. Select Profile & system > Settings > Account > Remove accounts.
3. Select the account you want to remove (the one that’s experiencing the gameplay issue), and then select Remove.

 

Now download your profile again to create a fresh version of your profile data:

1. Press the Xbox button to open the guide.
2. Select Profile & system, select Add or switch, and then select Add new.
3. Type in the email address and password that you use to access your Microsoft account (the same account you just removed).
   Important Make sure that you do not select Get a new account unless that’s what you want to do. If you select Get a new account, you will create a brand-new Microsoft account.
4. Follow the prompts as the console walks you through account setup steps such as privacy info, sign-in, and color preferences until you return to the Home screen.

 

Once you have completed the process of re-creating your profile on the Xbox console and have returned to the Home screen, try to play your game again.

 

 

ADVANCED TROUBLESHOOTING

If none of these steps above resolved the issue, you can continue troubleshooting by going to one of the following pages:

• Troubleshoot digital game issues on Xbox 
• Troubleshoot problems playing a disc
• Troubleshoot game or app installation problems on your Xbox console