You may need to reset your cloud save to fix a variety of issues caused by corrupted saves or profiles. Try deleting your cloud save if you are stuck on the loading screen or crashing after clicking "Play". You can also reset the logbook to 0 hours if you want to start your game over from scratch.
Warning: Deleting the cloud save will wipe your logbook permanently as well as custom control profiles and settings. You will not lose the achievements already unlocked on this profile but progression towards achievements and the logbook information cannot be recovered.
- Close Microsoft Flight Simulator
- In the Cortana search box, type "CMD" then select Open to open a Command Prompt
- In the window that appears, copy-paste the following command:
start shell:appsFolder\Microsoft.FlightSimulator_8wekyb3d8bbwe!App -DeleteCloudSaves
- then press Enter
If you need further assistance with your Cloud Saves, go to https://support.xbox.com and contact Xbox Support.