Read first: Windows 10|11 troubleshooting

A variety of technical and account issues are caused by outdated or corrupted Windows settings/profiles. If you get an error code while downloading or installing FlightSim or if you're experiencing loading or crashing issues, we recommend going through these simple steps before delving into potentially time-consuming troubleshooting.

 

SIGN IN WITH YOUR MICROSOFT ACCOUNT

To sync your settings and purchases across all your devices, sign in with your Microsoft account.

• Learn how to sign in with your Microsoft account on your Windows 11 device
• Learn how to sign in with your Microsoft account on your Windows 10 device

There is no license sharing on Microsoft Flight Simulator. Each user needs to download the app on their own windows profile and log in to their own Microsoft account|gamertag. Failure to do so can result in authentication issues/crashing issues or missing entitlements.

If you have more than one Microsoft account and/or you purchased Microsoft Flight Simulator with a different address than your main Windows 10 account, we recommend adding a Windows 10 user profile for the account used to purchase the game. 

To add or remove Windows 10 user profile on your PC, follow the steps detailed in this article: 

Add or remove accounts on your PC

RESTART YOUR DEVICE

As basic as this is, a simple restart can set many things right.

 

MAKE SURE THE ENGLISH (US) LANGUAGE PACK IS NOT MISSING

Microsoft Flight Simulator requires the English (United States) Language Package.

• Go to Language Settings > Speech > Manage Voice
• Click on Add voices
• In the search bar type "English"
• Install the English (United States) Language Pack

MAKE SURE WINDOWS IS UP TO DATE

1. Press the Start button on the taskbar, type settings, and then select Settings.
2. On Windows 10, select Update & Security. On Windows 11, select Windows Update.
3. On the Windows Update page, select Check for updates to see if any updates are available for your device.
4. Once the updates have downloaded, select Install now to start the installation.
5. Following installation, we recommend that you restart your device so that the latest updates can take effect.

For more info, go to Windows Update

SYNCHRONIZE TIME SETTINGS

• Go back to Start, then select Settings > Time & Language.
• Select Date & Time and toggle the “Set time automatically setting" and “Set time zone automatically” to ON.
• Click on Synchronize your clock to synchronize your system's clock with an Internet time server.
• Then click Region, double-check that your country or region is correctly set up (for example if you live in Canada, make sure that the region isn’t automatically set to the USA or vice-versa)

MAKE SURE BOTH THE XBOX AND GAMING SERVICES APPS ARE UP TO DATE

1. Press the Start button on the taskbar, type store, and open the Microsoft Store app.
2. Select Library.
3. Under Updates & downloads, check if there are any updates available for the Xbox app or Gaming Services app. If an update is available, select Update.

MAKE SURE YOU'RE SIGNED IN TO THE XBOX APP AND THE STORE WITH THE SAME ACCOUNT

To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the account that was used to purchase Microsoft Flight Simulator.

For help with signing in, go to: Sign in to Xbox

UNINSTALL AND REINSTALL GAMING SERVICES VIA POWERSHELL

Reinstall the Gaming Services app on your Windows 10/11 device:

1. Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
2. In Windows PowerShell, type the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

1. In the same window, type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

1. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
2. Restart your device and try to install the game again.