Basic Windows 10|11 troubleshooting

WINDOWS 10|11 USER PROFILE

If you're using a local (offline) account we recommend switching to a Microsoft account instead.

1. Open Settings.
2. Click on Accounts.
3. Click on Your info.
4. Click Sign in with a Microsoft account instead option to link the account with a Microsoft account.
5. Log in with the email address you used to purchase Microsoft Flight Simulator

There is no license sharing on Microsoft Flight Simulator. Each user needs to download the app on their own windows profile and log in to their own Microsoft account|gamertag. Failure to do so can result in authentication issues/crashings issues or missing entitlements.

If you have more than one Microsoft account and/or you purchased Microsoft Flight Simulator with a different address than your main Windows 10 account, we recommend adding a Windows 10 user profile for the account used to purchase the game. 

To add or remove Windows 10 user profile on your PC, follow the steps detailed in this article: 

Add or remove accounts on your PC

GET THE LATEST WINDOWS 10|11 UPDATES

1. Click on Start (the Windows icon in the bottom left-hand side corner of your screen)
2. Select Settings
3. Stay on Windows UpdateGo to Update & Security
4. Click the Check for Updates button.
5. Wait until the verification is done

For more information, visit Get the latest Windows update

 

GET UPDATES FOR APPS AND GAMES IN MICROSOFT STORE

1. Open the Microsoft Store app. 
2. In the bottom left corner of the Microsoft Store, click on the library icon
3. In the top left corner, click Get Updates then Update all and wait for the updates to install.
4. Once the updates are installed, click on your profile icon in the top right corner of the screen.
5. Under your email address, click on Sign out.

For more information, visit Get updates for apps and games in Microsoft Store

 

INSTALL THE XBOX APP

• Go to https://www.xbox.com/en-US/apps/xbox-app-for-windows-10
• Click on the Download the app button.
• Follow the installation process.
• Sign in with the email address used to purchase Microsoft Flight Simulator

If you have trouble installing the Xbox app, head to All about the Xbox app for Windows 

SYNCHRONIZE TIME SETTINGS

• Go to Start, then select Settings > Time & Language.
• Select Date & Time and toggle the “Set time automatically setting" and “Set time zone automatically” to ON.
• Click on Synchronize your clock to synchronize your system's clock with an Internet time server.
• Then click Region, double-check that your country or region is correctly set up (for example if you live in Canada, make sure that the region isn’t automatically set to the USA or vice-versa)

See: How to set your time and time zone

 

REBOOT THE COMPUTER

Do not skip this step, as it is to ensure all changes are correctly applied.

 

SIGN IN TO THE MICROSOFT STORE APP

• Open the Microsoft Store app.
• Click on the icon in the top right corner, then click on Sign in.
• Sign in with the Microsoft account you used to purchase Microsoft Flight Simulator.

For more information, see: How to open Microsoft Store on Windows