Read first: Windows 10|11 troubleshooting

If you’re having problems installing or playing the simulator on your PC or if you're missing additional content, follow these simple steps.

Restart your PC

As basic as this is, a simple restart can set many things right.

Sync your settings 

To sync your settings and purchases across all your devices, sign in with the account used to purchase the simulator or subscribe to Game Pass.

• Switch from a local account to a Microsoft account.

Sign in to the Xbox app & the Store with the same account 

When you open the Xbox app on your device, sign in using the Microsoft account used to purchase the simulator or subscribe to Game Pass.

• Sign in to Xbox

Sign in to both the Store and the Xbox app to ensure that your entitlements for the additional content can be validated. 

• How your PC gaming account relates to your Microsoft Store account

Run the Gaming Services Repair tool

You can use this tool from within the Xbox app or try the downloadable version. For detailed instructions on how to run this tool, visit: 

• Gaming Services Repair Tool for PC

Reset the Store

• On your keyboard, press the “Win Logo” + “R” keys
• Type: WSReset.exe and press “Enter”
• A black window will pop up. Wait until the pop up disappears and the Store comes up
• Reboot your computer

Update the Xbox & Gaming Services apps

1. Press the Start button on the taskbar, type store, and open the Microsoft Store app.
2. Select Library.
3. Under Updates & downloads, check for updates for the Xbox app or Gaming Services app. If an update is available, select Update.

Update Windows

1. Press the Start button on the taskbar, type settings, and select Settings.
2. On Windows 10, select Update & Security. On Windows 11, select Windows Update.
3. On the Windows Update page, select Check for updates to see if any updates are available for your device.
4. After the updates have downloaded, select Install now to start the installation.

5. Following installation, we recommend restarting your device so that the latest updates can take effect.

Synchronize your Time and Region settings.

1. Press the Start button on the taskbar, type settings, and select Settings.
2. Select Date & Time and toggle the “Set time automatically setting" and “Set time zone automatically” to ON.
3. Click on Synchronize your clock to synchronize your system's clock with an Internet time server.
4. Then click Region, and double-check that your country or region is correctly set up (for example if you live in Canada, make sure that the region didn't switch to USA or vice-versa)