Notification: "Another transaction is still pending. Please wait a few moments, or contact support if the issue persists"

A payment window will open when you click on the 'Buy and Download' button. You will also see a standard message that says 'Another transaction is still pending. Please wait a few moments, or contact support if the issue persists.'

The message will disappear after a few seconds if the payment is successful.

The notification "Purchase failed" will appear instead if the purchase is unsuccessful.

The Buy and Download button will remain unavailable if a transaction is still in progress. 

Notice:

Payment window:

THE PAYMENT WINDOW DOESN'T APPEAR

If you are never prompted to check your payment method, go to one of these articles instead:

• How to get rid of the error messages "Purchase pending" and "Purchase failed" on a Windows 10|11 device
• How to get rid of the error messages "Purchase pending" and "Purchase failed" on Steam
• How to get rid of the error message "Purchase failed" on Xbox

THE PAYMENT WINDOW APPEARS BUT THE PURCHASE IS PENDING

If you can select your payment method and click the BUY button but nothing happens check this article instead

• Purchase issues: The Buy & Download button is grayed out