Notification: "Another transaction is still pending. Please wait a few moments, or contact support if the issue persists"

The message "Another transaction is still pending. Please wait a few moments, or contact support if the issue persists" appears automatically after when there's a transaction in progress on your account. 

 

THE MESSAGE APPEARED IMMEDIATELY

If you are NOT prompted to check your payment method, go to one of these articles instead:

• How to get rid of the error messages "Purchase pending" and "Purchase failed" on a Windows 10|11 device
• How to get rid of the error messages "Purchase pending" and "Purchase failed" on Steam
• How to get rid of the error message "Purchase failed" on Xbox

 

THE MESSAGE APPEARED AFTER CHECKING YOUR PAYMENT METHOD AND CLICKING "BUY"

If the payment window appeared as seen below and you were prompted to check your payment method and able to click on"buy" to validate the purchase, please do the following.

WAIT 

It can take up to a few minutes for the transaction to succeed or fail after you clicked the "Buy" button. Wait a few minutes. 

SIGN OUT AND RESTART THE GAME

If the message "purchase failed" didn't appear after a few minutes, sign out and then restart the game. 

PC

1. Click on your gamertag in the top right corner of the screen
2. Click Sign out
3. Close the sim and wait a few moments
4. Launch the sim again and Sign in

XBOX

1. Click on your gamertag in the top right corner of the screen
2. Click Sign out
3. Press the Xbox button on your controller to open the guide.
4. Highlight the game, press the Menu button on your controller, and select Quit.
5. Restart the game.

MORE THAN 72 HOURS

If the purchase is still pending 72 hours after clicking the "buy" button, contact support. For step-by-step instructions, visit the guide Purchase issues: The Buy & Download button is grayed out