Submit a request

Use the drop-down menu to select your issue

HOW TO FIND THIS INFORMATION? [In-game] Your gamertag appears in the top right corner of your screen [Xbox.com] Log into xbox.com with your Microsoft account credentials > Xbox profile

Select your installation platform in the drop-down menu.

What device are you currently using to play the Sim via XCloud (mobile phone, tablet, Smart TV etc...)

HOW TO FIND THIS INFORMATION? Launch Steam > View >Settings > Select Interface. Check the box Display Steam URL address bar when available > Click OK > To view your Steam ID, click on your Steam username

Complete name of the additional content (examples: "Reno air races: Expansion pack",;"Fokker F.VIII" ; "EGKA Shoreham (Brighton) airport")

Name of the developer (Examples: Orbx ; 2Pilot ; LVFR ; Microsoft/Oliver Moser)

Please provide the order number of the purchase. Do not forget to attach a copy of your bank statement that shows that the money has been withdrawn. To do so, use the "add file" button at the bottom of this page.

Do not forget to attach a copy of your Steam Wallet receipt(s) that shows the Transaction ID and the Username. To do so, use the "add file" button at the bottom of this page.

Where do you live?/Where are you currently using the sim?

To find the billing address on record, sign in to your Microsoft account > Sign in> Go to 'Payment & billing' and select 'Address book'.

To see your payment method on record, sign in to your Microsoft account > Sign in> Go to 'Payment & billing' and select 'Payment options' (Example: Credit Card, Paypal, Prepaid card, etc...)

Press the Xbox button to open the guide > Select 'Profile & system' > 'Settings' > 'System' > 'Language & location'

To complete your report, please use this checklist to confirm that you have attached the documents needed by the support team

Tell us what went wrong, we'll be happy to help or investigate further. When reporting a bug, please include the following information: What did you expect to happen? What actually happened?

Add file or drop files here