Search for answers to your questions by entering keywords below, or look through our knowledge base.
Please help us find you. When you play MSFS, your Gamertag is the username displayed in the top right corner of the screen.
Select which device you are experiencing this on
Select your platform in the drop-down menu.
Let us know how you feel about Microsoft Flight Simulator right now.
How do you feel about Microsoft Flight Simulator 2024 right now?
You can scroll down to see more ticket forms.
Pick the description closest to your issue in the list.
If you're experiencing crashing issues, select in the list the description that matches the closest to your issue
If your error message is not on the list, use the technical support and gameplay form instead.
Pick the description closest to your issue
Pick on the list the description that matches the closest to your issue
Pick the description that matches the closest to your issue
Use the drop-down menu to select the situation closest to your issue
Please use this form solely to report bugs related to the core simulator and first-party content. For issues concerning third-party content, please use the forums instead. We cannot provide updates on individual bug reports; please check the release notes to see if a bug has been addressed.
Pick the category
Select your GPU (If your GPU is not on the list, you can provide details in the next ticket field)
Example: 'Nvidia GeForce RTX 2060 SUPER', 'ASRock AMD Radeon RX 7700 XT Challenge'
Within Device Manager, right-click your GPU then click “Properties” > Select the “Driver” tab to see the driver version (example: 31.0.15.3667)
How do you connect to the internet?
Who is your Internet Service Provider (Example: AT&T, Verizon, Orange)
How is your computer connected to your router/modem?
Use this field to type the error code or error message you received.
Pick in the list below the peripheral(s) plugged into the system (if your peripheral is not in the list, you can provide details in the next ticket field)
Please list here any additional peripherals. Include the manufacturer, model, and type (e.g., Logitech Keyboard 'MX MECHANICAL', TrackIR, PS5 controller, Home Cockpit, etc.).
Complete name of the additional content (examples: "Reno air races: Expansion pack",;"Fokker F.VIII" ; "EGKA Shoreham (Brighton) airport")
Name of the developer (Examples: Orbx ; 2Pilot ; LVFR ; Microsoft/Oliver Moser)
Select your country of residence
Do not forget to attach a copy of your Steam Wallet receipt(s) that shows the Transaction ID and the Username. To do so, use the "add file" button at the bottom of this page.
Please provide the order number of the purchase. Do not forget to attach a copy of your bank statement that shows that the money has been withdrawn. To do so, use the "add file" button at the bottom of this page.
Sign in to your Microsoft account > Sign in> Go to 'Payment & billing' and select 'Address book' To find the billing address on record.
To see your payment method on record, sign in to your Microsoft account > Sign in> Go to 'Payment & billing' and select 'Payment options' (Example: Credit Card, Paypal, Prepaid card, etc...)
To find your Steam ID64, launch Steam > View >Settings > Select Interface. Check the box Display Steam URL address bar when available > Click OK > To view your Steam ID, click on your Steam username
When you play MSFS, your Gamertag is the username displayed at the top of the main menu.
HOW TO FIND THIS INFORMATION? Launch Steam > View >Settings > Select Interface. Check the box Display Steam URL address bar when available > Click OK > To view your Steam ID, click on your Steam username
Please provide the username or email address of the forum account
List here your mods and add-ons. If you have too many, list the ones you use consistently/the most (Examples: "FlybyWire A32NX for Airbus A320," "Megapack liveries," etc.).
List here your applications, tools and utilities, tweaks etc... If you have too many, list the ones you use consistently/the most (Examples: "Toolbar pushback", "MSFS addons linker", "Flight Recorder")
If you have created a forum thread or if there is a forum thread related to your issue, copy-paste the URL here
Which aircraft were you using when the issue happened?
List here the expected outcome of the action if it wasn't bugged (Example of expected result: All tabs to be able to be interacted with.)
List here what you see/what action is performed instead of the expected result (Example of actual result: Tabs are greyed out. Bing Data World Graphics cannot be interacted with.)
Help us jump right onto the problematic airport by providing the ICAO and additional information (Gate number, Runway etc...)
If possible, please provide the METAR observed in-game
If possible, please provide the METAR of the real-life zone
How often does the issue occur? Select your choice in the drop-down menu.
If you're able to reproduce the issue consistently, please list all the steps that may help our QA team reproduce the issue. (Example of repro steps: Launch build 1.30.12.0 on Xbox > Select Options > Select General options. > Select Data)
Help us jump right onto the problematic zone by providing the world coordinates (latitude and longitude). HOW TO FIND THIS INFORMATION: Turn on Dev mod > Click on 'Debug' > Select 'Display position' > A window will open. Copy the coordinates (example: Latitude: 34.582399 Longitude: 135.697115) - If you're flying you can toggle active pause.
Please indicate the make and model of your VR headset
Select your headset's software/runtime
Where did you preorder MSFS2024?
When did you pre-order MSFS24? Reminder: It can take up to 2 business days/48 hours (excluding Saturday and Sunday) for your content to automatically appear in the content manager. You don't need to submit a request before 2 business days have passed.
I have attached the proof of my pre-order and provided the correct information about my Gamertag and platform. My request may be rejected if I haven't.
How may we help you today? Please enter as many details as possible.