Submit a request

You must sign up to submit your request. After clicking submit, check your emails to activate your support account. If your issue is not listed in the knowledge base or hasn't been reported in the forums, use the drop-down menu to select the most appropriate contact form. Fill out the form with as much information as possible as this allows us the best chance of resolving or tracking your issue.

Your email address

Gamertag

[In-game] Your gamertag appears in the top right corner of your screen [Xbox.com] Log into xbox.com with your Microsoft account credentials > Xbox profile

Platform

Select the installation platform in the drop-down menu.

Operating System

[PC] Settings > System > About > Windows specifications | [Xbox] Press the Xbox button to open the guide> Profile & system > Settings > System > Console info

Operating system build version

[PC] Settings > System > About > Windows specifications > OS Build | [Xbox] Press the Xbox button to open the guide> Profile & system > Settings > System > Console info

Microsoft Flight Simulator Build version

[IN-GAME] Windowed mode > Top left corner of the screen | Full screen > Click Alt + Enter to switch to window mode [PC] Settings > Apps > Microsoft Flight Simulator > Advanced Options > Specifications

I'm having the following problem

Subject

Description

Tell us what went wrong, we'll be happy to help or investigate further. When reporting a bug, please include the following information: What did you expect to happen? What actually happened?

Is dev mode activated?

If you were using dev mode when the issue happened, select Yes. If dev mode wasn't activated or if you don't know what dev mode is, select No.

Attachments

Add file or drop files here

Microsoft Flight Simulator FAQ