Loading issues

If you're experiencing loading issues, please do the following:

1. Check your system.

Expired tokens and incorrect or outdated Windows account settings can lead to loading and authentication problems. Begin by reviewing the checklist outlined in this article:

• Read first: Windows 10|11 troubleshooting

2. Disable your community folder.

After an update, mods and add-ons might become outdated or incompatible with the sim. If issues continue after following the Windows troubleshooting checklist, move or rename your community folder. 

• Close MSFS 2024
• Navigate to your community folder that is located by default here:
  • Xboxapp/MS Store

    C:\Users\[Your Username]\AppData\Local\Packages\Microsoft.Limitless_8wekyb3d8bbwe\LocalCache\Packages\Community

  • Steam

    C:\Users\[Your Username]\AppData\Roaming\Microsoft Flight Simulator 2024\Packages\Community

• You can move the folder to a different location or rename the folder (ex: Community_Test).

Delete the Streamed Packages folder.

Cached or old data may prevent updated content from loading properly. Delete old versions.

1. Close MSFS 2024
2. Delete the "StreamedPackages" folder that is located here by default:
   1. Xbox app/MS store

      C:\Users\Username\AppData\Local\Packages\Microsoft.Limitless_8wekyb3d8bbwe\LocalState\StreamedPackages

   2. Steam

      C:\Users\Username\AppData\Roaming\Microsoft Flight Simulator 2024\StreamedPackages

   3. On Xbox consoles:
   4. Press the Xbox button on your controller to open the guide.
   5. Highlight Microsoft Flight Simulator 2024, press the Menu button on your controller, and select Quit.
   6. Once you fully quit the game, press the Xbox button to open the guide and then select My games & apps > See all > Games.
   7. Highlight Microsoft Flight Simulator 2024, and then press the Menu button on your controller.
   8. Select Manage game and add-ons > Saved data.
   9. Highlight Reserved space
   10. Press A then select Clear Reserved Space
3. Launch MSFS 24 again.

Delete your cloud save.

If the previous solutions didn’t resolve the problem, consider deleting your cloud save to get rid of corrupted files. 

• How to delete a cloud save to fix some loading or crashing issues (Red Avatar, crashing on the identity screen, spawning inside buildings,...)