All versions - Crashing/CTDs issues - Basic Troubleshooting

If your system or the sim keeps crashing in safe mode, please do the following:

UNPLUG THE PERIPHERALS YOU WILL NOT USE DURING YOUR PLAY SESSION

You may experience CTDs when multiple peripherals are plugged into the system or when plugging peripherals after launching the sim. To avoid such crashes always:

1. Unplug any peripherals you will not be using during your flight.
2. Plug the peripherals you will be using before launching the sim

REPAIR OR RESET THE MICROSOFT FLIGHT SIMULATOR APP

Depending on your version, follow the instructions from our knowledge base articles.

• Microsoft Store version - How to repair or remove and do a clean install of Microsoft Flight Simulator
• Steam - How to repair, remove and do a clean install of Microsoft Flight Simulator

RUN AS ADMINISTRATOR (MICROSOFT STORE VERSION)

A simple fix when experiencing crashes at launch is to run the program as administrator instead of clicking the launch button from the Microsoft Store or the play button from the Xbox App.

• Type "Flight Simulator" in the Windows search bar
• Select Run as administrator in the menu

BACKGROUND APPLICATIONS & OVERLAYS (ALL VERSIONS)

Close any unnecessary background applications and disable any overlays while running Microsoft Flight Simulator (Steam, Discord, GeForce Experience, etc)

CLEAR THE ROLLING CACHE

To do so, simply follow the instructions from this article All versions - How to delete the Rolling Cache and the Manual Cache

CONFLICTS CAUSED BY AUDIO DRIVERS & OTHER APPLICATIONS

Disable Nahimic Service and uninstall Realtek audio drivers 

Disable programs such as backup software, tune-up utilities, resources management, photo/video editing software. Examples:

• Seagate Toolkit
• Nahimic service
• Asus Sonic Studio 2
• Windows Audio Service
• Garmin Express
• WD Backup
• Logitech G Hub
• MSI Afterburner / Riva Tuner Statistics Server
• EVGA Precision
• OBS
• Xsplit
• Discord
• MacType
• Warsaw Banking App
• Wallpaper Engine
• A-Volute Sound studio
• Capture One
• MSI afterburner
• Process Lasso
• FRAPS
• Citrix 

RESET YOUR COPY OF MICROSOFT FLIGHT SIMULATOR (MICROSOFT STORE VERSION)

1. Uninstall the game
2. Press the Windows Key
3. Type in wsreset
4. Right-click and select run as administrator
5. Once complete perform a system reboot
6. Press the Windows Key
7. Reinstall the game (Please install the game to your C: drive)
8. Type in Apps and Features
9. Find Microsoft Flight Simulator on the list
10. Select Advanced Options
11. Select Reset

VERIFY INTEGRITY OF LOCAL GAME FILES (STEAM VERSION)

NOTE: This will remove the packages already installed on your computer and you will need to re-download the packages.

1. In Steam, right click Microsoft Flight Simulator from your games list
2. Select Properties from the context menu
3. From the Properties menu select Local Files
4. Click 'Verify Integrity of Local Game Files...'

USE GAME MODE 

When you’re playing games on Windows 10, Game Mode makes gaming your PC’s top priority, so you get the best possible game performance. For more info, see Use Game Mode while gaming on your Windows 10 device.