How to request a refund

CAN I REQUEST A REFUND FOR CONTENT I REGRET PURCHASING?

You can't request a refund. Marketplace purchases are not refundable unless the DLC was removed from the Marketplace at the creator's request. If your addon was removed from Xbox, contact our support, otherwise, contact the developer of the addon.

CAN I REQUEST A REFUND FOR MISSING PURCHASES OR DUPLICATE CHARGES?

The Microsoft Flight Simulator can assist with missing purchases or duplicate charges.

•  If you have been charged but didn't receive a marketplace purchase, click here. 
• If you have been charged twice for the same marketplace purchase, click here instead.

REFUNDS & PREORDER CANCELLATIONS POLICIES

To request a refund of the game or cancellation of your preorder, we invite you to contact the retailer you purchased your copy of Microsoft Flight Simulator from. 

Microsoft Store & Xbox

To request a refund, click on the link below and follow the flow. Please make sure to sign in to the Microsoft account used to purchase your copy of Microsoft Flight Simulator.

• Returning items you bought from Microsoft Store for exchange or refund 

If you have further questions or require further assistance with your Microsoft Store purchase, please contact Microsoft Store Support or visit Microsoft Store Help.

Xbox Series X|S - Visit How to make an Xbox digital product refund request and Request an Xbox refund. 

Steam

Please see below Steam's refund policy How to request a refund

Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.

Additional information and troubleshooting instructions for existing refund requests can be found in our Common Refund Questions FAQ.

If you have further questions or require further assistance with your purchase on Steam, please contact Steam Support.

RETAIL DISC VERSION|AEROSOFT

If you have a question about the cancellation, refund or exchange of the retail disc version, visit https://helpdesk.aerosoft.com/portal/en/kb/aerosoft/microsoft-flight-simulator or Contact Aerosoft. 

OTHER

Please contact your retailer directly.