Support Team
Updated :
CAN I REQUEST A REFUND?
Marketplace purchases
- Marketplace purchases are not refundable unless the DLC was removed from the Marketplace at the creator's request.
Game & Preorders
- Refunds and cancellations are subject to the store's refund policies (See below).
CAN I REQUEST A REFUND FOR MISSING PURCHASES OR DUPLICATE CHARGES?
The Microsoft Flight Simulator cannot refund or cancel a transaction but we can assist with missing purchases or duplicate charges.
- If you have been charged but didn't receive a marketplace purchase, visit My account was charged but I haven't received my marketplace purchase instead.
- If you have been charged twice for the same marketplace purchase, visit I've been charged twice for the same Marketplace purchase instead.
REFUNDS & PREORDER CANCELLATIONS
To request a refund of the game or cancellation of your preorder, we invite you to contact the retailer you purchased your copy of Microsoft Flight Simulator from.
Microsoft Store & Xbox
To request a refund, click on the link below and follow the flow. Please make sure to sign in to the Microsoft account used to purchase your copy of Microsoft Flight Simulator.
If you have further questions or require further assistance with your Microsoft Store purchase, please contact Microsoft Store Support or visit Microsoft Store Help.
Xbox Series X|S - Visit How to make an Xbox digital product refund request and Request an Xbox refund.
Steam
Please see below Steam's refund policy How to request a refund
Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.
Additional information and troubleshooting instructions for existing refund requests can be found in our Common Refund Questions FAQ.
If you have further questions or require further assistance with your purchase on Steam, please contact Steam Support.
Aerosoft
If you have a question about the cancellation, refund or exchange of the retail disc version, visit https://helpdesk.aerosoft.com/portal/en/kb/aerosoft/microsoft-flight-simulator or Contact Aerosoft.
Other
Please contact your retailer directly.
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