Support Team
Updated :
THE ITEM I PURCHASED WAS REMOVED FROM THE MARKETPLACE
Some add-ons can be de-listed at the request of our partners. When that is the case, they are removed from the Marketplace. However, the packages remain available to download and use by anyone who purchased them previously.
To reinstall the content, please do the following:
- Launch Microsoft Flight Simulator
- Go to Profile > Content Manager
- In the search bar type "name of the add-on"
- Select the package then click on Download Selected to install it.
However, if the content was removed because it is not working properly, you can request a refund.
- Click on Submit a request
- Select Purchase issues then I need a refund for an item that was removed from the marketplace
- Fill out the form then click Submit
CAN I REQUEST A REFUND FOR CONTENT I REGRET PURCHASING?
You can't request a refund. Marketplace purchases are not refundable unless the DLC was removed from the Marketplace at the creator's request. If your addon was removed from Xbox, contact our support, otherwise, contact the developer of the addon.
CAN I REQUEST A REFUND FOR MISSING PURCHASES OR DUPLICATE CHARGES?
Our support team can assist with missing purchases or duplicate charges.
- If you have been charged but didn't receive a marketplace purchase, click here.
- If you have been charged twice for the same marketplace purchase, click here instead.
REFUNDS & PREORDERS CANCELLATION POLICIES
To request a refund of the game or cancellation of your preorder, we invite you to contact the retailer you purchased your copy of Microsoft Flight Simulator from.
Microsoft Store & Xbox
To request a refund, click on the link below and follow the flow. Please make sure to sign in to the Microsoft account used to purchase your copy of Microsoft Flight Simulator.
If you have further questions or require further assistance with your Microsoft Store purchase, please contact Microsoft Store Support or visit Microsoft Store Help.
Xbox Series X|S - Visit How to make an Xbox digital product refund request and Request an Xbox refund.
Steam
Please see below Steam's refund policy How to request a refund
Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.
Additional information and troubleshooting instructions for existing refund requests can be found in our Common Refund Questions FAQ.
If you have further questions or require further assistance with your purchase on Steam, please contact Steam Support.
RETAIL DISC VERSION|AEROSOFT
If you have a question about the cancellation, refund or exchange of the retail disc version, visit https://helpdesk.aerosoft.com/portal/en/kb/aerosoft/microsoft-flight-simulator or Contact Aerosoft.
OTHER
Please contact your retailer directly.
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