Microsoft Flight Simulator FAQ

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How to request a refund

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CAN I REQUEST A REFUND FOR CONTENT I REGRET PURCHASING?

You cannot request a refund for Marketplace purchases you have received, except when the DLC was removed from Marketplace at the creator's request. 

 

HOW TO REQUEST A REFUND FOR A DLC REMOVED FROM THE MARKETPLACE? 

At the request of our partners, some add-ons may be de-listed from the Marketplace. However, previous purchasers can still download and use these packages. To reinstall the content, please do the following:

  • Launch Microsoft Flight Simulator
  • Go to Profile > Content Manager
  • In the search bar, type "name of the add-on" 
  • Select the package, then click on Download Selected to install it.

 

However, if the content was removed because it is not working properly, please submit a request.

When filling out the contact form, select the following options:

  • Contact Microsoft Flight Simulator support
  • Marketplace and purchase issues
  • I need a refund for an item that was removed from the marketplace

 

CAN I REQUEST A REFUND FOR MISSING PURCHASES OR DUPLICATE CHARGES?

Our support team can assist with missing purchases or duplicate charges.

  •  If you have been charged but didn't receive a marketplace purchase, click here. 
  • If you have been charged twice for the same marketplace purchase, click here instead.

 

REFUNDS & PREORDERS CANCELLATION POLICIES

To request a refund for the game or cancellation of your preorder, contact the retailer from which you purchased your copy of Microsoft Flight Simulator. 

 

Microsoft Store & Xbox

To request a refund, click the links below and follow the flow. You'll need to sign in to the Microsoft account used to purchase your copy of Microsoft Flight Simulator.

Xbox Series X|S

 

Steam

Click the link below and follow the instructions.

 

 

RETAIL DISC VERSION|AEROSOFT

If you have a question about the cancellation, refund, or exchange of the retail disc versioncontact Aerosoft

 

OTHER

Please get in touch with your retailer directly.

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