Support Team
Updated :
CAN I REQUEST A REFUND FOR CONTENT I REGRET PURCHASING?
You cannot request a refund for Marketplace purchases you have received, except when the DLC was removed from Marketplace at the creator's request.
HOW TO REQUEST A REFUND FOR A DLC REMOVED FROM THE MARKETPLACE?
At the request of our partners, some add-ons may be de-listed from the Marketplace. However, previous purchasers can still download and use these packages. To reinstall the content, please do the following:
- Launch Microsoft Flight Simulator
- Go to Profile > Content Manager
- In the search bar, type "name of the add-on"
- Select the package, then click on Download Selected to install it.
However, if the content was removed because it is not working properly, please submit a request.
When filling out the contact form, select the following options:
- Contact Microsoft Flight Simulator support
- Marketplace and purchase issues
- I need a refund for an item that was removed from the marketplace
CAN I REQUEST A REFUND FOR MISSING PURCHASES OR DUPLICATE CHARGES?
Our support team can assist with missing purchases or duplicate charges.
- If you have been charged but didn't receive a marketplace purchase, click here.
- If you have been charged twice for the same marketplace purchase, click here instead.
REFUNDS & PREORDERS CANCELLATION POLICIES
To request a refund for the game or cancellation of your preorder, contact the retailer from which you purchased your copy of Microsoft Flight Simulator.
Microsoft Store & Xbox
To request a refund, click the links below and follow the flow. You'll need to sign in to the Microsoft account used to purchase your copy of Microsoft Flight Simulator.
Xbox Series X|S
Steam
Click the link below and follow the instructions.
RETAIL DISC VERSION|AEROSOFT
If you have a question about the cancellation, refund, or exchange of the retail disc version, contact Aerosoft.
OTHER
Please get in touch with your retailer directly.
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