Microsoft Flight Simulator FAQ

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Refund & Cancellations

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WARNING ABOUT REFUNDS & CANCELLATIONS: The Microsoft Flight Simulator team does not have access to the Microsoft Store and Steam account & billing systems to refund or cancel a transaction—including purchases made on the Microsoft Store, Steam Store, and via the in-game Marketplace.

 

If you have been charged but didn't receive a marketplace purchase, the Microsoft Flight Simulator team can redeem the entitlement on your account. Please see our dedicated article instead: My account was charged but I haven't received my marketplace purchase

 

To request a refund or a cancellation we invite you to contact the retailer you purchased your copy of Microsoft Flight Simulator/the additional content from. 

 

MICROSOFT STORE

To request a refund, click on the link below and follow the flow. Please make sure to sign-in to the Microsoft account used to purchase your copy of Microsoft Flight Simulator and/or the additional content.

If you have further questions or require further assistance with your Microsoft Store purchase, please contact Microsoft Store Support or visit Microsoft Store Help.

 

STEAM

Please see below Steam's refund policy How to request a refund

 

Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.

Additional information and troubleshooting instructions for existing refund requests can be found in our Common Refund Questions FAQ.

 

If you have further questions or require further assistance with your purchase on Steam, please contact Steam Support.

 

AEROSOFT

If you have a question about the cancellation, refund or exchange of the retail disc version, visit: https://helpdesk.aerosoft.com/portal/en/kb/aerosoft/microsoft-flight-simulator or Contact Aerosoft

 

OTHER

Please contact your retailer directly.

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