Microsoft Flight Simulator FAQ

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Refund & Cancellations

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Please be aware that the Microsoft Flight Simulator team is not equipped to handle requests regarding the Microsoft Store and Steam account & billing systems. This includes purchases made on the Microsoft Store, Steam, and via the Marketplace.

 

To request a refund or a cancellation we invite you to contact the retailer you purchased your copy of Microsoft Flight Simulator/the additional content from. 


MICROSOFT STORE

 

Request a refund

To request a refund, click on the link below and follow the flow. Please make sure to sign-in to the Microsoft account used to purchase your copy of Microsoft Flight Simulator and/or the additional content.

If you have further questions or require further assistance with your Microsoft Store purchase, please contact Microsoft Store Support or visit Microsoft Store Help.

 

STEAM

 

Request a refund 

 

Here is Steam's refund policy: How to request a refund

Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.

Additional information and troubleshooting instructions for existing refund requests can be found in our Common Refund Questions FAQ.

If you have further questions or require further assistance with your purchase on Steam, please contact Steam Support.

 

OTHER

Please contact your retailer directly.

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