Microsoft Flight Simulator FAQ

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All versions - Buy & Download button is grayed out

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The Buy and Download button is grayed out when there's a transaction in progress on your account.

Whether the purchase succeeds or fails the button Buy & Download should become available within a few minutes. If the button remains grayed out for more than 72 hours, please contact support. Our team will cancel the transaction.

Buy_and_DL_button_grayed_out.jpg

PURCHASE PENDING ON STEAM

If the notification "Purchase pending" appears in the top right corner of the transaction screen but nothing happens, you might need to enable or restart the Steam Overlay. See our dedicated article: Error "Purchase pending" on Steam

 

DISABLE FRAPS 

Disable programs and overlays such as

  • Benchmarking Software 
  • Screen Capture Software
  • Video Capture Software

 

SIGN OUT AND RESTART THE GAME

If you click on purchase and nothing happens, sign out, wait a few minutes then restart the game. The Buy and Download button should become available again.

 

PC

  1. Click on your gamertag in the top right corner of the screen
  2. Click Sign out
  3. Close the sim and wait a few moments
  4. Launch the sim again and Sign in

 

XBOX

  1. Click on your gamertag in the top right corner of the screen
  2. Click Sign out
  3. Press the Xbox button on your controller to open the guide.
  4. Highlight the game, press the Menu button on your controller, and select Quit.
  5. Restart the game.

 

CONTACT SUPPORT AFTER 72 HOURS

If you restarted the game and waited 72 hours but the Buy and Download button remains grayed out, please contact support.

  1. Click on "Submit a request" in the top right corner of this page.submit_a_request.png
  2. In the drop-down menu "How can we help", select I have an issue with the Marketplace (Purchase is missing, the Buy & Download button is grayed out, etc...)
  3. Under "I'm having the following problem" select from the drop-down menu "The Buy & Download button is grayed out"Buy_and_DL_button.png

To ensure our team is able to identify your account, do not forget to include your gamertag or Steam ID.

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