Microsoft Flight Simulator FAQ

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Buy & Download button is grayed out

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Buy_and_DL_button_grayed_out.jpg

The Buy and Download button is grayed out when there's a transaction in progress on your account. Whether the purchase succeeds or fails the button Buy & Download should become available within a few minutes. If not, please do the following:

 

PURCHASE PENDING ON STEAM

If the notification "Purchase pending" appears in the top right corner of the transaction screen but nothing happens, you might need to enable or restart the Steam Overlay. See our dedicated article: Error "Purchase pending" on Steam

 

RESTART THE GAME

If you click on purchase and nothing happens, wait a few minutes then restart the game. The Buy and Download button should become available again.

 

CONTACT SUPPORT AFTER 72 HOURS

If you restarted the game but the Buy and Download button remains grayed out after 72 hours, you will need to contact support.

1. Click on "Submit a request" in the top right corner of this page.

submit_a_request.png

 

2. In the drop-down menu "How can we help", select "I have an issue with a purchase". 

submit_a_request.png

 

3. Under "I'm having the following problem" select from the drop-down menu "The Buy & Download button is grayed out"

Buy_and_DL_button.png

 

Our team will apply a fix to your account as soon as possible. 

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