Microsoft Flight Simulator FAQ

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Error message "Purchase failed"


NOTICE: When purchasing an item from the Marketplace, please ensure that you are using the Microsoft Account used to sign in to Microsoft Flight Simulator. A pop up with the email address will appear before completing the purchase. 


If you are unable to purchase any item in the Marketplace, please do the following:


I. Make sure that User Account Control is enabled on your machine

  1. Go to Start and open Control Panel.
  2. Open Security and Maintenance > Change User Account Control settings.
  3. On the Choose when to be notified about changes to your computer page, move the slider to one of the top two notches closest to Always notify.


II. Do not run Microsoft Flight Simulator as admin

If you always launch Microsoft Flight Simulator as admin, try to launch the sim without selecting "Run as administrator."


III. Check that your billing information (Microsoft Account) & Region Settings (PC) are correct

A) Ensure that the information from your payment method (card, paypal etc...) matches the billing information in your Microsoft account and your PC

For instance, make sure that the address format is exactly the same and double-check that the country is correctly set-up.

B) Make sure that the region on your PC matches the information of your Microsoft account

On your PC, select Start, then select Settings > Time & Language



  • Select Date & time to verify your time & timezone settings
  • Select Region to check your location.


These settings must match the location and time zone in your Microsoft account.


IV. Remove and re-add the method payment in your Microsoft Account.

Remove a payment method online

Add a new payment method online

For more instructions, visit: Change your Microsoft account payment method


V. Install the Xbox app

  • Download & Install the Xbox (beta) app > here < or visit this page
  • Reboot your computer
  • Launch Microsoft Flight Simulator from the Xbox app instead of the Windows Store

You should now be able to purchase the content of your choice.

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