Microsoft Flight Simulator
PC Windows 10|11 Troubleshooting & Support
- How to restore the sim to its vanilla state to get back in game
- How to delete a cloud save on PC to fix some loading issues or reset the logbook
- How to get past the "Checking for Updates" screen
- Read first: Windows 10|11 troubleshooting
- How to fix loading issues after clicking "Play"
- How to fix loading issues after clicking "Fly" or "Ready to fly" button
Microsoft Store, Xbox app & Gaming Services
- Fix problems with apps from Microsoft Store
- How to install Microsoft Flight Simulator via the Xbox app
- How to install Gaming Services if you get sent to the store or cannot launch Flight Sim
- How to repair or uninstall Microsoft Flight Simulator via the Xbox app
- How to uninstall and reinstall the Xbox app to fix installations and updates issues
- How to troubleshoot download & Installation issues
Steam Troubleshooting & Support
- How to install Microsoft Flight Simulator on Steam
- How to contact support to fix "This Xbox Live Account is already used with another Steam account on Microsoft Flight Simulator"
- How to find your Steam ID64 before contacting support
- How to send a copy of your Steam Wallet Receipt
- How to get rid of the error messages "Purchase pending" and "Purchase failed" on Steam
- How to delete a Steam cloud save to fix some loading issues or reset the logbook
Xbox Troubleshooting & Support
- How to install Microsoft Flight Simulator on Xbox
- How to restore the sim to its vanilla state on Xbox to get back in game
- Checklist: Troubleshoot game issues on Xbox Series X|S
- Basic troubleshooting: Troubleshoot game issues on Xbox Series X|S
- How to troubleshoot connectivity issues on Xbox Series X|S
- How to fix missing pre-orders on Xbox
Content Manager & Marketplace Troubleshooting & Support
- How to improve slow download speed
- Notification: "Another transaction is still pending. Please wait a few moments, or contact support if the issue persists"
- How to fix issues with missing Premium|Deluxe | Marketplace content
- How to troubleshoot an aircraft missing from the hangar
- How to fix packages showing as "not installed" in the content manager
- How to contact the developer to report a bug or a problem with an add-on
Purchase issues
- How to make a purchase
- How to get rid of the error messages "Purchase pending" and "Purchase failed" on a Windows 10|11 device
- Purchase issues: I've been charged twice for the same Marketplace purchase
- Purchase issues: My account was charged but I haven't received my marketplace purchase
- Purchase issues: The Buy & Download button is grayed out
- Purchase issues: No payment window
Install, Performance & Graphics
- How to install a new update safely
- How to find your Graphics Driver Version
- How to troubleshoot crashing on the loading screen issues
- How to delete the Rolling Cache and the Manual Cache to fix some performance issues
- How to install Flight Sim on a different drive?
- How to move Microsoft Flight Simulator to a new PC
Online services, Multiplayer & Activities
- How to sign out
- How to restart Online functionality to fix problems with online services (Live weather, multiplayer etc…)
- "Please insert the Microsoft Flight Simulator Game Disc" Error message
- How to troubleshoot connectivity issues
- "Access to the content servers is currently unavailable" error message
- "Your Game License cannot be authenticated" error message
VR Troubleshooting & Support
- How to install OpenXR
- How to activate VR in Microsoft Flight Simulator
- Minimum and recommended configuration for VR
- Recommended VR headsets
- HP Reverb G2 headset not recognized by Windows or Microsoft Flight Simulator
- HTC VR Headset camera positioning isn't working